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BANK HOLIDAY - There are NO changes to waste and recycling collections over the bank holiday period.
Changes to office opening hours are available here.
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- If you ride your off-road motor vehicle around Torfaen the chances are that you are breaking the law.
- If any services are disrupted due to the weather conditions we will update you here
- Have you received a good service from the Council? Has a member of staff or Team been particularly helpful to you? If so, perhaps you would like to tell us about your experience.
- It is important that the correct benefit entitlement is paid to our customers and that fraud and error are detected and prevented as early as possible. This relies on us Collecting appropriate information and evidence in support of benefit claims and Carrying out checks once benefit is in payment. It also relies on you advising us immediately if your circumstances change.
- If we have sent you a decision letter about your claim for Housing Benefit or Council Tax Benefit, you may need to know what you can do if you think our decision is wrong. If you want to know more about our decision, or if you think it is wrong, contact us within one month of the date of our decision letter.
- The Council and the government are promoting the use of bank accounts for tenants receiving benefit. There are many advantages in paying your benefit in this way
- Utility companies and highway authorities are granted a licence by the Secretary of State to place and maintain apparatus in the public highway. Legislation allows for private individuals to also obtain a licence which is applied for and administered by the relevant highway authority.
- Catering events are a good way of raising funds or providing social activities for those in need and vulnerable groups, but worries about food poisoning mean that some voluntary, charitable and other providers are cutting back on these activities.
- Torfaen County Borough Council ceased to offer a pest control treatment service to residents from 30 June 2016. From 1 July 2016, residents will need to contact a private pest control company for problems with rats, mice, bedbugs or cockroaches.
- If you have a disability that makes travelling by train difficult you might qualify for the Disabled Persons Railcard.
- When a service user dies we realise this is a very difficult time for you, however when you feel able to do so, please let us know by contacting Customer Care on 01495 762200
- We aim to provide a first-class service to you, but sometimes we may not get it right. It is important that you complain to us if you feel we have let you down in any way. Your complaint will help us to put things right for you, make sure we don't make the mistake again and improve our services for everyone.
Last Modified: 05/12/2018
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