Bank Holiday Office Closures

Office Closures

All public facing buildings will close at 12pm on Wednesday 24th December 2025 and re-open on Friday 2nd January 2026.

The majority of things that can be done in our office can also be done online. Our online forms are available in the Report It and Request It areas of the website.

Payments

The quickest and simplest way of making a payment is via our automated payment line on 0300 4560516 or you can make a payment online.

If you need us urgently at any time over the holiday period please call us on 01495 762200. 

Torfaen Customer Care Centres

The Cwmbran Customer Care Centre will close at 4:30pm on Friday 19th December 2025 and will re-open at 9am on Friday 2nd January 2026. 

The Pontypool Customer Care Centre will close at 12pm on Wednesday 24th December 2025 and will re-open at 9am on Monday 5th January 2026.

The Blaenavon Customer Care Centre will close at 4:30pm on Tuesday 23rd December 2025 and will re-open at 9am on Tuesday 6th January 2026.

Refuse and Recycling Collections

Refuse and Recycling Collections

Usual collection day	Revised collection day
Monday 22 December 2025	Monday 22 December 2025
Tuesday 23 December 2025	Tuesday 23 December 2025
Wednesday 24 December 2025	Wednesday 24 December 2025
Thursday 25 December 2025	Saturday 27 December 2025
Friday 26 December 2025	Sunday 28 December 2025
Monday 29 December 2025	Monday 29 December 2025
Tuesday 30 December 2025	Tuesday 30 December 2025
Wednesday 31 December 2025	Wednesday 31 December 2025
Thursday 1 January 2026	Friday 2 January 2026
Friday 2 January 2026	Saturday 3 January 2026

Please ensure that your waste and recycling is at the kerbside or collection point by 6am on the morning of your collection.

Our crews will be extremely busy over the Christmas and New Year period so if your waste or recycling is missed, please leave it out until they have been emptied.

Extra Waste

Every household can put out one extra black bag of non-recyclable waste on their first purple lidded bin collection after Christmas.

Wrapping Paper

Only plain brown or grey wrapping paper can be recycled in the blue bag.

Any shiny wrapping paper, or wrapping paper with plastic or glitter in cannot be recycled as it is made of too many different materials. Please put it in the purple lidded bin.

Christmas Cards

Plain Christmas cards can be recycled in the blue bag.

Cards that have anything extra on them such as glitter and ribbons cannot be recycled, why not use these again next year for present labels/tags.

Christmas Tree Recycling

If you have a real Christmas tree, once it’s come to the end of its life it can be taken to the Household Recycling Centre to be shredded and used as compost.

Household Recycling Centre

The Household Recycling Centre in New Inn will be open throughout the holiday period, with the exception of Christmas Day, Boxing Day and New Years Day, for the disposal of household waste.

Times of opening are: 

• Monday to Sunday – 10:00am to 3:45pm

Make sure you have sorted your waste and recycling before turning up, and that you have a valid vehicle permit if required.

The Steelhouse Reuse Shop

You can donate good-quality items to The Steelhouse reuse shop, near the Household Recycling Centre.

Times of opening are: 

• 24th December 2025 - 9:30am - 1:00pm
• 25th & 26th December 2025 - Closed
• 29th & 30th December 2025 - 9:30am - 4:30pm
• 31st December 2025 - 9:30am - 1:00pm
• 1st January 2026 - Closed
• 2nd January 2026 - 9:30am - 4:30pm

The Repair Café

The Repair Cafe in Pontypool Indoor Market is closed from Thursday 18 December and will reopen on Wednesday 7 January 2026.

Libraries 

All libraries will close at 12pm on Wednesday 24th December and re-open on Friday 2nd January 2026.

Cemeteries

All Torfaen cemeteries will remain open during the bank holiday period between 9:00am and 5:00pm.

The toilets in Llywn Celyn Cemetery will be closed on Christmas Day, Boxing Day, and New Years Day and will close at 12pm on Christmas Eve and New Years Eve.

Registration Service

Torfaen Registrars will be operating a revised service during the Christmas bank holiday period:

Death and emergency Notice appointments only

• 24th December 2025 - 9.00am - 12:00pm    
• 25th, 26th, 27th and 28th December 2025 - Closed
• 29th, 30th and 31st December 2025 - 10:00am - 4:00pm
• 1st January 2026 - Closed
• 2nd January 2026 - Open as usual

Historic / Duplicate Certificate Service

• 24th December 2025 - 9.00am - 12:00pm    
• 25th, 26th, 27th and 28th December 2025 - Closed
• 29th, 30th and 31st December 2025 - 10:00am - 12:00pm
• 1st January 2026 - Closed
• 2nd January 2026 - Open as usual

Ceremonies

Ceremonies are by appointment only.

To make an appointment within these office hours please call 01495 742132.

Out of Office Hours / Help in an emergency

If you need to contact the registration Service out of hours for any of the following reasons:

• an urgent issue with a ceremony due to take place imminently
• a faith burial required within 24 hours
• an urgent marriage or civil partnership (where one party is seriously ill and not expected to recover)

Please call Torfaen emergency out of hour’s service on 01495 762200 who will arrange for a member of the Registration Team to contact you directly.

Riverside Car Park Opening Hours  

• Tuesday 23 December - 7:00am – 9:15pm
• Wednesday 24 December - 7:00am – 6:00pm
• Thursday 25 December - Closed
• Friday 26 December - Closed
• Saturday  27 December 7:00am - 9:15pm
• Sunday 28 December - 9:00am - 5:00pm
• Monday 29 December - 7:00am – 9:15pm
• Tuesday 30 December  - 7:00am -9:15pm
• Wednesday 31 December - 7:00am – 6:00pm
• Thursday 1 January - Closed
• Friday 2 January - 7:00am – 9:15pm

Last Modified: 22/12/2025 Back to top