Bank Holiday Office Closures

Office Closures

All public facing buildings which are not currently closed due to the Coronavirus pandemic, will be closed on Monday 30th August 2021.

The majority of things that can be done in our office can also be done online. Our online forms are available in the Report It / Request It / Apply For It area of the website.


The quickest and simplest way of making a payment is via our automated payment line on 0300 4560516 or you can make a payment online.

If you need us urgently at any time over the holiday period please call us on 01495 762200. 

Refuse and Recycling Collections

There will be no changes to collection days over the bank holiday period as we will be collecting waste and recycling as normal on bank holiday Monday.

Waste Disposal Arrangements

The Household Waste Recycling Centre in New Inn will be open throughout the bank holiday period to residents who have pre- booked a time slot to visit.

Book your slot to visit the Household Waste Recycling Centre here.

For more information about the new booking system visit the Household Waste Recycling Centre page.


All libraries will be closed on Monday 30th August 2021.

Pontypool Indoor Market

Pontypool Indoor Market will be closed on Monday 30th August 2021.

Registration Service

The Torfaen Registrar’s office will be closed on Monday 30th August 2021.


Ceremonies are by appointment only.

Out of Office Hours / Help in an emergency

If you need to contact the registration Service out of hours for any of the following reasons:

  • an urgent issue with a ceremony due to take place imminently
  • a burial required within 24 hours
  • an urgent marriage or civil partnership (where one party is seriously ill and not expected to recover)

Please call Torfaen emergency out of hour’s service on 01495 762200 who will arrange for a member of the Registration Team to contact you directly.

Last Modified: 04/06/2021
For more information contact:

Call Torfaen

Tel: 01495 762200


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