Bank Holiday Office Closures

Office Closures

All public facing buildings will close at 5pm on Thursday 17th April 2025 and re-open on Tuesday 22nd April 2025.

The majority of things that can be done in our office can also be done online. Our online forms are available in the Report It and Request It areas of the website.

Payments

The quickest and simplest way of making a payment is via our automated payment line on 0300 4560516 or you can make a payment online.

If you need us urgently at any time over the holiday period please call us on 01495 762200. 

Torfaen Customer Care Centres

The Cwmbran Customer Care Centre will close at 4:30pm on Thursday 17th April 2025 and will re-open at 9am on Thursday 24th April 2025. 

The Pontypool Customer Care Centre will close at 4:30pm on Thursday 17th April 2025 and will re-open at 9am on Tuesday 22nd April 2025.

The Blaenavon Customer Care Centre will close at 4:30pm on Tuesday 15th April 2025 and will re-open at 9am on Tuesday 22nd April 2025.

Refuse and Recycling Collections

There will be NO changes to collection days as we will be collecting waste and recycling as normal on bank holidays.

Please ensure that your waste and recycling is at the kerbside or collection point by 7am on the morning of your collection.

Household Recycling Centre

The Household Recycling Centre in New Inn will be open throughout the bank holiday period for the disposal of household waste.

• Monday to Saturday - 8:00am to 5:45pm
• Sunday - 9:00am to 5:.45pm

Make sure you have sorted your waste and recycling before turning up, and if you are a van or business make sure you have an up-to-date van permit.

The Steelhouse Reuse Shop

The Steelhouse Reuse Shop in New Inn will be open throughout the bank holiday period for the donation and purchase of good-quality items.

Times of opening are 9.30am - 4.30pm (opening at 10:30am on Easter Sunday)

Libraries 

All libraries will closed at their usual time on Thursday 17th April and re-open on Tuesday 22nd April 2025

Cemeteries

All Torfaen cemeteries will remain open during the bank holiday period between 9:00am and 7:00pm.

Registration Service

The Torfaen Registrar’s office will close at 5:00pm on Thursday 17th April and will re-open at 9.00am on Tuesday 22nd April 2025.

Ceremonies

Ceremonies are by appointment only.

Out of Office Hours / Help in an emergency

If you need to contact the registration Service out of hours for any of the following reasons:

• an urgent issue with a ceremony due to take place imminently
• a religious faith funeral required within 24 hours
• an urgent marriage or civil partnership (where one party is seriously ill and not expected to recover)

Please call Torfaen emergency out of hour’s service on 01495 762200 who will arrange for a member of the Registration Team to contact you directly.

 

Last Modified: 11/04/2025 Back to top