Bank Holiday Office Closures

Office Closures

All public facing buildings will close at 12pm on Tuesday 24th December 2024 and re-open on Thursday 2nd January 2025.

The majority of things that can be done in our office can also be done online. Our online forms are available in the Report It and Request It areas of the website.

Payments

The quickest and simplest way of making a payment is via our automated payment line on 0300 4560516 or you can make a payment online.

If you need us urgently at any time over the holiday period please call us on 01495 762200. 

Torfaen Customer Care Centres

The Cwmbran Customer Care Centre will close at 4:30pm on Friday 20th December 2024 and will re-open at 9am on Thursday 2nd January 2025. 

The Pontypool Customer Care Centre will close at 4:30pm on Monday 23rd December 2024 and will re-open at 9am on Monday 6th January 2025.

The Blaenavon Customer Care Centre will close at 12pm on Tuesday 24th December 2024 and will re-open at 9am on Tuesday 7th January 2025.

Refuse and Recycling Collections

Refuse and Recycling Collections

Usual collection day	Revised collection day
Monday 23 December 2024	Monday 23 December 2024
Tuesday 24 December 2024	Tuesday 24 December 2024
Wednesday 25 December 2024	Friday 27 December 2024
Thursday 26 December 2024	Saturday 28 December 2024
Friday 27 December 2024	Sunday 29 December 2024
Monday 30 December 2024	Monday 30 December 2024
Tuesday 31 December 2024	Tuesday 31 December 2024
Wednesday 1 January 2025	Thursday 2 January 2025
Thursday 2 January 2025	Friday 3 January 2025
Friday 3 January 2025	Saturday 4 January 2025

Please ensure that your waste and recycling is at the kerbside or collection point by 7am on the morning of your collection.

Our crews will be extremely busy over the Christmas and New Year period so if your waste or recycling is missed, please leave it out until they have been emptied.

Extra Waste

Every household can put out one extra black bag of non-recyclable waste on their first purple lidded bin collection after Christmas.

Wrapping Paper

Only plain brown or grey wrapping paper can be recycled in the blue bag. Any shiny wrapping paper, or wrapping paper with plastic or glitter in cannot be recycled as it is made of too many different materials. Please put it in the purple lidded bin.

Christmas Cards

Plain Christmas cards can be recycled in the blue bag. Cards that have anything extra on them such as glitter and ribbons cannot be recycled, why not use these again next year for present labels/tags.

Christmas Tree Recycling

If you have a real Christmas tree, once it’s come to the end of its life it can be taken to the Household Waste Recycling Centre to be shredded and used as compost.

Household Recycling Centre 

The Household Recycling Centre in New Inn will be open throughout the holiday period, with the exception of Christmas Day, Boxing Day and New Years Day, for the disposal of household waste.

Times of opening are: 

• Monday to Sunday – 10:00am to 3:45pm

Make sure you have sorted your waste and recycling before turning up, and if you are a van or business make sure you have an up-to-date van permit.

The Steelhouse

You can donate good-quality items to The Steelhouse reuse shop, near the Household Recycling Centre.

Times of opening are: 

• 24th December 2024 - 9:30am - 2:00pm
• 25th & 26th December 2024 - Closed
• 27th, 28th, 29th & 30th December 2024 - 9:30am - 4:30pm
• 31th December 2024 - 9:30am - 2:00pm
• 1st January 2025 - Closed
• 2nd January 2025 - 9:30am - 4:30pm

The Repair Café

The Repair Café located in Pontypool Indoor Market will be closed on 25th, 26th and 31st December 2024 and 1 January 2025

Libraries 

Cwmbran library will close at 12pm on Tuesday 24th December 2024 and re-open on Thursday 2nd January 2025

Pontypool library will close at 1pm on Saturday 21st December 2024 and re-open on Thursday 2nd January 2025

Blaenavon library will close at 2pm on Saturday 21st December 2024 and re-open on Thursday 2nd January 2025

Blaenavon World Heritage Centre

Blaenavon World Heritage Centre will close at 5pm on Sunday 22nd December 2024 and re-open on Thursday 2nd January 2025.

Pontypool Indoor Market

Pontypool Indoor Market will close at 2pm on Tuesday 24th December 2024 and re-open on Thursday 2nd January 2025.

Adult Community Learning Centres

Croesyceiliog CEC will close at 12pm on Tuesday 24th December 2024

Power Station will close at 4pm on Friday 20th December 2024

Pontypool CEC (The Settlement) will close at 4pm on Friday 20th December 2024

All Centres will re-open on Thursday 2nd January 2025

Registration Service

Torfaen Registrars will be operating a revised service during the Christmas bank holiday period:

Death and emergency Notice appointments only

• 24th December 2024 - 9.00am - 12:00pm    
• 25th and 26th December 2024 - Closed
• 27th, 30th & 31st December 2024 - 10:00am - 4:00pm
• 1st January 2025 - Closed
• 2nd January 2025 - Open as usual

Historic / Duplicate Certificate Service

• 24th December 2024 - 9.00am - 12:00pm    
• 25th and 26th December 2024 - Closed
• 27th, 30th & 31st December 2024 - 10:00am - 12:00pm
• 1st January 2025 - Closed
• 2nd January 2025 - Open as usual

Ceremonies

Ceremonies are by appointment only.

To make an appointment within these office hours please call 01495 742132.

Out of Office Hours / Help in an emergency

If you need to contact the registration Service out of hours for any of the following reasons:

• an urgent issue with a ceremony due to take place imminently
• a faith burial required within 24 hours
• an urgent marriage or civil partnership (where one party is seriously ill and not expected to recover)

Please call Torfaen emergency out of hour’s service on 01495 762200 who will arrange for a member of the Registration Team to contact you directly.

Last Modified: 20/12/2024 Back to top