Skip to Content
 
  • Home
  • News
  • Site Map
  • A-Z of Services
  • Events Archive
  • Complaints
  • Privacy Statement
  • Accessibility

  • Skip to Search |
  • Accessibility tools |
  • A-Z of Services
  • My Torfaen
  • Cymraeg Cymraeg
Accessibility tools
report-it Report It
request-it Request It
pay-it Pay It
book-it Book It
sign-up Jobs
HomeRequest

Request It

We want to make it as easy as possible for you to access council services at a place and time that is convenient for you. If you've previously registered your details on our app or customer portal or would like to sign up for an account you can log in at www.torfaen.mycouncilservices.com where you can submit your request, follow its progress and see all your previous reports and details.

If you would like to report your issue without logging in or registering for a customer account you can do so using the forms below.

Please note that registered customers who do not log in will not see their request in their account. ​

Adult & community learning course brochure

Armed forces community covenant enquiry

Balance enquiry

Bins - assisted refuse collection

Bins - bins and containers for new build property

Bins - green bin

Bins - when is my last green bin collection?

Bins - when will my green bin collection start?

Bins - recycling containers

Bins - trade refuse collection

Bins - trade refuse sacks

Bins - weekly purple lidded bin collection

Bins - purple lidded bin

Blue car badge - apply / renew

Carer support fund South East Wales

Community meals/meals on wheels

Concessionary bus pass - replacement

Copy birth certificates

Copy death certificates

Copy marriage certificates

Council tax - account number enquiry

Council tax - amend instalment plan

Council tax - discount/exemption

Council tax - reduction (income based)

Council tax - reminder notice enquiry

Council tax - summons agreement offer

Council tax & business rates - copy bill request

Council tax & business rates - refund request

Direct debit - set up

Discretionary housing payments

Employability support

Free school meals and the school essentials grant

Freedom of information

Help paying your rent

Help2Own Plus scheme

Home to school transport

Home to school transport - concessionary

Home to school transport - post 16

Home to school transport - post 16 ALN

Home to school transport - replacement bus pass

Housing Support Gateway Referral

Lifeline / assistive technology

Litter Bin

Nappy or adult hygiene waste collection

Retail, leisure and hospitality rates relief 2025/2026

Scaffolding permit

Skip permit

Street cleanup

Winter maintenance enquiry

Young carers ID card (carer)

Young carers ID card (guardian)

Young people's music & arts trust

How to find us

Torfaen County Borough Council
Civic Centre
Pontypool
NP4 6YB

CONTACT US

  • Telephone: 01495 762200
  • (08:30 to 17:00 - Monday to Friday)
  • Contact Us

Connect with us

The small print

  • Accessibility
  • Cookie Policy
  • Disclaimer
  • Privacy Notice
© Copyright 2025 Torfaen County Borough Council