Request It

We want to make it as easy as possible for you to access council services at a place and time that is convenient for you. If you've previously registered your details on our app or customer portal or would like to sign up for an account you can log in at www.torfaen.mycouncilservices.com where you can submit your request, follow its progress and see all your previous reports and details.

If you would like to report your issue without logging in or registering for a customer account you can do so using the forms below.

Please note that registered customers who do not log in will not see their request in their account. ​

Adult & community learning course brochure

Armed forces community covenant enquiry

Balance enquiry

Bins - assisted refuse collection

Bins - bins and containers for new build property

Bins - green bin

Bins - when is my last green bin collection?

Bins - when will my green bin collection start?

Bins - recycling containers

Bins - trade refuse collection

Bins - trade refuse sacks

Bins - weekly purple lidded bin collection

Bins - purple lidded bin

Blue car badge - apply / renew

Carer support fund South East Wales

Community meals/meals on wheels

Concessionary bus pass - replacement

Copy birth certificates

Copy death certificates

Copy marriage certificates

Council tax - account number enquiry

Council tax - amend instalment plan

Council tax discount - apprentices and youth trainees

Council tax discount - care workers and unpaid carers

Council tax - discount/exemption

Council tax discount - persons in detention

Council tax discount - school or college leavers

Council tax discount - persons with severe mental impairment

Council tax discount - single person

Council tax discount - students and student nurses

Council tax - reduction (income based)

Council tax - reminder notice enquiry

Council tax - summons agreement offer

Council tax & business rates - copy bill request

Council tax & business rates - refund request

Direct debit - set up

Discretionary housing payments

Free school meals and the school essentials grant

Freedom of information

Help paying your rent

Help2Own Plus scheme

Home to school transport

Home to school transport - concessionary

Home to school transport - post 16

Home to school transport - post 16 ALN

Home to school transport - replacement bus pass

Lifeline / assistive technology

Litter Bin

Nappy or adult hygiene waste collection

Retail, leisure and hospitality rates relief 2025/2026

Scaffolding permit

Skip permit

Street cleanup

Winter maintenance enquiry

Young carers ID card (carer)

Young carers ID card (guardian)

Young people's music & arts trust