Customer Centres & Telephone Contact Centre

The Council's headquarters is the Civic Centre, Pontypool, Torfaen, NP4 6YB

The Civic Centre is currently closed to the public due to the Coronavirus pandemic.

Our Customer Centres are open for cash/card payments and pre-booked appointments only. You can book an appointment to visit a Customer Centre here.

Customer Centres

Cwmbran Customer Centre

Cwmbran Library, Gwent House, Gwent Square, Cwmbran, NP44 1XQ

9.00am to 4.30pm  -  Thursday and Friday

(Cash desks open 9.00am to 1.00pm and 1.30pm to 4.30pm)

Pontypool Customer Centre

Civic Centre, Pontypool, Torfaen, NP4 6YB

9.00am to 4.30pm  -  Monday and Wednesday

(Cash desks open 9.00am to 1.00pm and 1.30pm to 4.30pm)

Blaenavon Customer Centre

Blaenavon Resource Centre, Middle Coed Cae Road, Blaenavon, NP4 9AW

9.00am to 4.30pm  -  Tuesday 

(Cash desks open 9.00am to 1.00pm and 1.30pm to 4.30pm)

Call Torfaen

Torfaen’s telephone contact centre "Call Torfaen" is available from 8.30am to 5.00pm Monday to Friday by calling 01495 762200.

Out of hours emergencies

The Council operates an emergency call-out for services which are required outside normal working hours. To obtain the call-out service ring 01495 762200.