Customer Centres & Telephone Contact Centre

The Council's headquarters is the Civic Centre, Pontypool, Torfaen, NP4 6YB

The Civic Centre is open:

8.30am - 5.00pm    Monday to Thursday
8.30am - 4.30pm    Friday

Customer Centres

Cwmbran Customer Centre

Cwmbran Library, Gwent House, Gwent Square, Cwmbran, NP44 1XQ

9.00am to 4.30pm    Monday, Tuesday, Thursday and Friday

(Cash desks open 9.00am to 1.00pm and 2.00pm to 4.30pm)

Pontypool Customer Centre

Civic Centre, Pontypool, Torfaen, NP4 6YB

9.00am to 4.30pm    Monday to Friday

(Cash desks open 9.00am to 1.00pm and 1.30pm to 4.30pm)

Blaenavon Customer Centre

Blaenavon Resource Centre, Middle Coed Cae Road, Blaenavon, NP4 9AW

9.30am to 4.00pm    Monday to Friday 

Call Torfaen

Torfaen’s telephone contact centre “Call Torfaen” is available from 8.30am to 5.00pm Monday to Friday by calling 01495 762200.

Out of hours emergencies

The Council operates an emergency call-out for services which are required outside normal working hours. To obtain the call-out service ring 01495 762200.