Customer Centres & Telephone Contact Centre

The Council's headquarters is the Civic Centre, Pontypool, Torfaen, NP4 6YB

The Civic Centre is open:

8.30am - 5.00pm    Monday to Thursday
8.30am - 4.30pm    Friday

Customer Centres

Cwmbran Customer Centre

Cwmbran Library, Gwent House, Gwent Square, Cwmbran, NP44 1XQ

9.00am to 4.30pm    Monday, Tuesday, Thursday and Friday

(Cash desks open at 9.00am and close at 4.30pm.  The cash desk will be closed between 1.00pm and 2.00pm however during this time the self service cash kiosk is available.)

You can drop in to see a customer service officer in person or you can make an appointment with a customer service officer at Cwmbran Customer Care.

Pontypool Customer Centre

Civic Centre, Pontypool, Torfaen, NP4 6YB

9.00am to 4.30pm    Monday to Friday

(Cash desks open at 9.00am and close at 4.30pm. The cash desk will be closed between 1.00pm and 2.00pm however during this time the self service cash kiosk is available.)

Blaenavon Customer Centre

Blaenavon World Heritage Centre, Church Road, Blaenavon, Torfaen, NP4 9AS 

10.00am to 3.00pm    Tuesday to Friday 

(Cash desks will open at 10.00am and close at 2.45pm) 

Call Torfaen

Torfaen’s telephone contact centre “Call Torfaen” is available from 8.00am to 6.00pm Monday to Friday by calling 01495 762200.

Out of hours emergencies

The Council operates an emergency call-out for services which are required outside normal working hours. To obtain the call-out service ring 01495 762200.