Customer Centres & Telephone Contact Centre
The Council's headquarters is the Civic Centre, Pontypool, Torfaen, NP4 6YB
The Civic Centre is open:
8.30am - 5.00pm Monday to Thursday
8.30am - 4.30pm Friday
Cwmbran Customer Centre
Cwmbran Library, Gwent House, Gwent Square, Cwmbran, NP44 1XQ
9.00am to 4.30pm Monday, Tuesday, Thursday and Friday
(Cash desks open at 9.00am and close at 4.30pm. The cash desk will be closed between 1.00pm and 2.00pm however during this time the self service cash kiosk is available.)
You can drop in to see a customer service officer in person or you can make an appointment with a customer service officer at Cwmbran Customer Care.
Pontypool Customer Centre
Civic Centre, Pontypool, Torfaen, NP4 6YB
9.00am to 4.30pm Monday to Friday
(Cash desks open 9.00am to 1.00pm and 1.30pm to 4.30pm)
Blaenavon Customer Centre
Blaenavon World Heritage Centre, Church Road, Blaenavon, Torfaen, NP4 9AS
10.00am to 3.00pm Tuesday to Friday
(Cash desks will open at 10.00am and close at 2.45pm)
Torfaen’s telephone contact centre “Call Torfaen” is available from 8.30am to 5.00pm Monday to Friday by calling 01495 762200.
Out of hours emergencies
The Council operates an emergency call-out for services which are required outside normal working hours. To obtain the call-out service ring 01495 762200.
Last Modified: 12/02/2019
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