How we use cookies

Torfaen County Borough Council uses cookies to personalise user experience on the website, and to track how our site is being used. Here you can find out more about how we use them.

What are cookies?

Cookies are small, harmless files placed on your computer’s hard drive or in your browser memory when you visit a website

What do cookies do?

Cookies help to make the interaction between users and websites faster and easier. What cookies don't do is store any personal or confidential information about you.

Are cookies safe?

Yes, cookies are harmless text files. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.

Why should I keep cookies switched on?

We advise you to keep cookies active during your visits to our website because parts of the site rely on them to work properly. 

Types of cookie we use

Like most large websites, Torfaen County Borough Council uses session cookies and persistent cookies. Neither session cookies nor persistent cookies collect any personally identifiable information.

Session cookies

We use session cookies, which last only for the duration of your visit (your 'session') and are deleted when you close your browser. These simply enable us to identify that the same person is moving from page to page.

Persistent cookies

We also use certain cookies that are persistent, meaning that they last beyond your session. Persistent cookies help our website remember you as a user each time you use the same computer to revisit us.

Cookies currently used

This website uses cookies in several places – we’ve listed each of them below along with more details about why we use them and how long they will last.

Content Management System

Cookies used by the Content Management System
NameTypical ContentExpires


Stores your current font size selection 

12 months


Randomly generated session ID 

When the user exits the browser


Randomly generated session ID

When the user exits the browser

User Preferences

These cookies are set by the user. They typically include when you are asked to make a choice such as "remind me later". These type of cookies are used to remember your choice.

Cookies that are set by the user
NameTypical ContentExpires

redirect1 or redirect2

Location or English or Welsh homepage

30 days after the user has chosen their preference from the intro page

hasConsent Site cookies accepted from the banner 12 months



Stored in Local Storage, never deleted


1 (Set when you choose "No Thanks" on the Gov Delivery popup)

Stored in Local Storage, never deleted


Timestamp number (Set when you choose "Remind me Later" on the Gov Delivery popup)

Stored in Local Storage, updated based on users choice after 30 days

Council Advertising Network

The adverts on our website are provided by the Council Advertising Network. View the Council Advertising Network Privacy Policy for information on what data they collect and how to opt-out.

Get Involved (Consultation Software) uses essential cookies in some places – we've listed each of them explicitly in a table below with more details about why we use them and how long they will last.

These essential cookies are used for site navigation and session management, and this service may not function correctly without them. They are used only to help you navigate through the site and to view and fill in consultations.

Get Involved (Consultation Software) Cookies
Cookie namePurposeExpiry
consultation_id Associates answers with a single response across multi-page consultations (online surveys). One cookie per consultation. Cleared when the user submits the consultation 48 hours after the last page submission
tr_embed_auto_load Stores the user's preference for automatically loading embedded content. End of the session
server_id Used for load balancing End of the session
session Used for protection against cross site request forgery attacks 48 hours after the last page submission

Google Analytics

We use Google Analytics cookies to collect information about how visitors use this site and when issues are encountered (such as broken links). Google analytics stores information about what pages you visit, how long you were on the site, how you got here and what you click on. We do not store your personal information so this information cannot be used to identify who you are. We do not allow Google to use or share our data.

We use Google Analytics to make sure our website is meeting our users’ needs and to help prioritise improvements. Google provides more details on the  Google privacy and cookie policy  page. Google also provides a  browser add-on  which allows you to opt out of Google Analytics across all websites.

Cookies used by Google Analytics
NameTypical ContentExpires


randomly generated number

2 years


randomly generated number

30 minutes


randomly generated number

When you close your browser


randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search)

6 months

Library Catalogue

Cookies used by the Library Catalogue
NamePurpose Expires


Providing core application functionality to the end user. This session cookie falls into the exception section of the directive

End of session

ReciteMe (web accessibility) Toolbar 

Cookies used in the ReciteMe (web accessibility) Toolbar


Allows the toolbar to remain on the screen across the site until closed

Clears when browser completely exits


Validates the user when requesting to run the toolbar from the host. No personal data is transferred

End of the session

Request/Report It Forms

Cookies used on the Request/Report It Forms


Does not store any personal information. Allows the app to run

6 months

Online Mapping System

Cookies used on the Online Mapping System


Does not store any personal information. Allows the app to run

End of session

Civica E-Pay

Cookies used on Civica E-Pay


A necessary cookie that manages the server load for the site

End of session

Planning & Building Control Public Access Service

Cookies used on the Planning & Building Control Public Access Service


Saves the language of the page


Chat Bot

Cookies used on the Chat Bot


Maintains user sessions so that when a user closes the tab and comes back, the bot remembers and they don't have to start the conversation over again

One week

Turning cookies on or off

You have a number of options when it comes to receiving cookies. You can set your browser either to reject all cookies, to allow only ‘trusted’ sites to send them, or to accept only those cookies from websites you are currently using.

We recommend that you don’t block all cookies because parts of our website rely on them to work properly.

To find out how to turn cookies on and off in your browser, select your browser below:

To learn more about cookies and how to manage them, visit

Last Modified: 27/08/2021 Back to top