How we use cookies

By using the Torfaen County Borough Council website you’re confirming that you’re happy to accept our use of cookies. Here you can find out more about how we use them. 

What are cookies?

Cookies are small, harmless files placed on your computer’s hard drive or in your browser memory when you visit a website

What do cookies do?

Cookies help to make the interaction between users and websites faster and easier. What cookies don't do is store any personal or confidential information about you.

Are cookies safe?

Yes, cookies are harmless text files. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer.

Why should I keep cookies switched on?

We advise you to keep cookies active during your visits to our website because parts of the site rely on them to work properly. 

Types of cookie we use

Like most large websites, Torfaen County Borough Council uses session cookies and persistent cookies. Neither session cookies nor persistent cookies collect any personally identifiable information.

Session cookies

We use session cookies, which last only for the duration of your visit (your 'session') and are deleted when you close your browser. These simply enable us to identify that the same person is moving from page to page.

Persistent cookies

We also use certain cookies that are persistent, meaning that they last beyond your session. Persistent cookies help our website remember you as a user each time you use the same computer to revisit us.

Cookies currently used

This website uses cookies in several places – we’ve listed each of them below along with more details about why we use them and how long they will last.

Content Management System

Cookies used by the Content Management System
Name Typical Content Expires


Stores your current font size selection 

12 months


Randomly generated session ID 

When the user exits the browser


Randomly generated session ID

When the user exits the browser

User Preferences

These cookies are set by the user. They typically include when you are asked to make a choice such as "remind me later". These type of cookies are used to remember your choice.

Cookies that are set by the user
Name Typical Content Expires


Location or English or Welsh homepage

30 days after the user has chosen their preference from the intro page



Stored in Local Storage, never deleted


1 (Set when you choose "No Thanks" on the Gov Delivery popup)

Stored in Local Storage, never deleted


Timestamp number (Set when you choose "Remind me Later" on the Gov Delivery popup)

Stored in Local Storage, updated based on users choice after 30 days

Council Advertising Network

The adverts on our website are provided by the Council Advertising Network. View the Council Advertising Network Privacy Policy for information on what data they collect and how to opt-out.

My Say (Consultation Software)

INOVEM Inclusionware products only use cookies to store user session and login data. Our Adobe Coldfusion framework which generates the web pages uses a set of cookies to store session data. These are CFTOKEN, CFID and JSESSIONID. They contains a unique random-number ID for each visitor (no sensitive data is stored in the cookie itself).

When / if people login to the site we also store that login information as cookie; again that only contains a reference to the user, not any actual data about them. All of those cookies only last until the browser window is closed, unless the user has ticked the 'remember me' option on login, in which case they remain permanently - cookies are what does the 'remembering' in that case. 

Cookies used by My Say (Consultation Software)
Name Purpose Expires


Once you have logged on with username and password, so you don't have to do it for every Web page you request from our service

End of session, or if asked to 'remember my details' the +30 years


Once you have logged on with username and password, to make it easier to log in again if you choose 'Remember me'. This cookie remembers if you want to be remembered...

+30 years


To remember your selections or preferences that you've already made when looking at information or using a service

1 month

Library Catalogue

Cookies used by the Library Catalogue
Name Purpose  Expires


Providing core application functionality to the end user. This session cookie falls into the exception section of the directive

End of session

Google Analytics

We use Google Analytics cookies to collect information about how visitors use this site and when issues are encountered (such as broken links). Google analytics stores information about what pages you visit, how long you were on the site, how you got here and what you click on. We do not store your personal information so this information cannot be used to identify who you are. We do not allow Google to use or share our data.

We use Google Analytics to make sure our website is meeting our users’ needs and to help prioritise improvements. Google provides more details on the  Google privacy and cookie policy  page. Google also provides a  browser add-on  which allows you to opt out of Google Analytics across all websites.

Cookies used by Google Analytics
Name Typical Content Expires


randomly generated number

2 years


randomly generated number

30 minutes


randomly generated number

When you close your browser


randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search)

6 months

Turning cookies on or off

You have a number of options when it comes to receiving cookies. You can set your browser either to reject all cookies, to allow only ‘trusted’ sites to send them, or to accept only those cookies from websites you are currently using.

We recommend that you don’t block all cookies because parts of our website rely on them to work properly.

To find out how to turn cookies on and off in your browser, click on your browser’s logo below.

Google Chrome Logo       Internet Explorer Logo        Safari Logo        Firefox Logo

To learn more about cookies and how to manage them, visit

Last Modified: 21/02/2018 Back to top
© Copyright 2018 Torfaen County Borough Council