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Christmas arrangements

- view details of refuse collections and office opening times. Remember wrapping paper cannot be recycled, it must be placed in your purple lidded bin. You can place two additional bags of waste out next to your bin on the first collection after Christmas

Complaints

Complaints about Councillors

How to complain about a councillor and how it will be dealt with

Service Complaints

It is important that you complain to us if you feel we have let you down in any way

Complaints about Social Care Services

If you are unhappy about the social care services you are receiving, you have the right to complain.

School Complaints Procedure

We take complaints very seriously and all schools are required to have procedures in place to deal with them

Insurance Claims

If you think you are entitled to compensation in respect of any believed wrong doing by the Authority, you should make a claim to the Insurance Section

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  • Report your concerns or complaints

How to find us

Torfaen County Borough Council
Civic Centre
Pontypool
NP4 6YB

CONTACT US

  • Telephone: (01495) 762200
  • Email: calltorfaen@torfaen.gov.uk

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