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    HomeAbout the CouncilComplaints
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    Please be aware that the Council may take longer to respond to any correspondence, Freedom of Information or complaints, due to staff shortages and the Council’s response to Coronavirus. Thank you for your understanding

    Complaints/Compliments

    Service Complaints

    It is important that you complain to us if you feel we have let you down in any way

    Complaints about Councillors

    How to complain about a councillor and how it will be dealt with

    Complaints about Social Care Services

    If you are unhappy about the social care services you are receiving, you have the right to complain.

    School Complaints Procedure

    We take complaints very seriously and all schools are required to have procedures in place to deal with them

    Insurance Claims

    If you think you are entitled to compensation in respect of any believed wrong doing by the Authority, you should make a claim to the Insurance Section

    Compliments

    Have you received a good service from the Council? If so, perhaps you would like to tell us about your experience

    Popular Tasks

    • Report your concerns or complaints

    How to find us

    Torfaen County Borough Council
    Civic Centre
    Pontypool
    NP4 6YB

    CONTACT US

    • Telephone: 01495 762200
    • (08:30 to 17:00 - Monday to Friday)
    • Email: calltorfaen@torfaen.gov.uk

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