Someone to speak on your behalf

What is advocacy?

Gwent Access to Advocacy LogoAdvocacy is a free, independent and confidential service that assists you to know your rights and to have more voice, choice and control when decisions are made that affect you.

How can an advocate help?

An advocate is someone who will:

  • be there just for you and to take your side
  • help you to find and understand information
  • help you to consider your options and make your own decisions
  • ensure that your views, wishes and feelings are listened to and considered
  • speak on your behalf when you need them to

Is the advocacy helpline for me?

Yes if:

  • you are 18+, live in Greater Gwent (Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen), and need help talking to professionals in public services about your care and support needs
  • you are a carer aged 18+, live in Greater Gwent and need help talking to professionals in public services about either your own care and support needs or those of someone you care for
  • you are a relative, friend or professional who thinks a person may benefit from advocacy

What happens when I contact the advocacy helpline?

We offer information, advice and support with signposting and referrals to adult advocacy services. As we are independent of local authorities, the NHS and advocacy providers, we can ensure that you receive the type of advocacy that is right for you.

We will:

  • ask you for some basic information, including contact details (in line with data protection regulations)
  • ask you to briefly describe your situation
  • inform you about different types of advocacy
  • discuss which form of advocacy might be most suitable for you
  • provide information about available advocacy services and how to contact them

The free helpline is available 10am-3pm Monday-Friday on 0808 801 0566.

Further information is available on the website:

Last Modified: 13/10/2021
For more information contact:

Call Torfaen

Tel: 01495 762200


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