Torfaen Domain Registration Policy

1. Terms and Conditions

If you no longer wish to carry on your domain services with Torfaen County Borough Council, please email the Council no less than 30 days before your domain services are due to be renewed, transferred or expire. Torfaen County Borough Council will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in Torfaen County Borough Council ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data.

If any domains are due to expire, the user will be informed via email 30 days before.

All domains will be renewed by the Back Office Team at backoffice@sharedresourceservicewales.gov.uk

Please be aware of the following terms and conditions that apply to domains registered by Torfaen County Borough Council on behalf of registrants.

2. Customer Service Level Commitments

We as Torfaen County Borough Council will acknowledge all emails (with the exception of Complaints detailed above) within 3 working days.

Renewals & Expiry of Domain Names

All domains are reviewed one month prior to the expiry date to confirm if the domain is still required. If it is not required the domain will not be renewed and will expire. If it is required then the Council will request a purchase order from the name on the domain, and once an order is received the domain will be renewed and the customer invoiced. It is the registrant's responsibility to make sure that their contact details are up to date.

If you request that you no longer wish to have your domain name renewed by the Council, it will be left to expire and all services provided regarding that domain name will be suspended. Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your mind and wanted to retain your domain name, you still can at the original renewal price. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar by Nominet. Torfaen County Borough Council will not guarantee the renewal of a domain name after this happens.

3. Complaints and Appeal Procedures

Customer complaints are inevitable, no matter how streamlined the business is. They must always be acknowledged and dealt with effectively. At Torfaen County Borough Council, we hope we can deal with any complaints effectively and promptly. If you wish to make a complaint about a service you have received, please email to us at backoffice@sharedresourceservicewales.gov.uk including as much detail of the issue you have. We will acknowledge your complaint within one business day and aim to resolve any issues within five business days.

If you are not happy with the initial outcome of your complaint and it is regarding your .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry).

4. Resellers

None

5. Connections with other Registrars

None

6. Customer Website

www.torfaen.gov.uk

7. Abuse Contact

If you wish to raise a complaint about abuse you have received (spam emails, etc.), please contact us at backoffice@sharedresourceservicewales.gov.uk with as much detail about the abuse. We will investigate your complaint immediately.

8. Further Information

Any other domain registration information can be obtained by emailing backoffice@sharedresourceservicewales.gov.uk.