Annual Report of the Director of Social Services

The Annual Report 2018-2019 is the eleventh formal report of the Director of Social Services (in Torfaen, the statutory responsibility lies with the Chief Officer, Social Care and Housing).

This eleventh report also assesses the progress made since 2017-18, considering evidence from service users, carers and key partners. It also identifies priorities for further improvement.

The report, and the evidence underpinning it, will be used by the Care Inspectorate (CIW) to determine their review and inspection activity in Torfaen over the next year and we continue to work alongside them to see continuous improvement in all aspects of our work.

This year’s report reflects on the challenges faced as a result of the increasing demand for services combined with the significant financial pressure facing the council as a whole and outlines how, by working more closely with other local authorities and our partners in the third sector, we are stretching scarce resources as far as possible.

While increased demand for services and the financial situation are difficult to manage, they reflect the fact that more children with complex needs are living into adulthood, frail older people are surviving longer and more adults with disabilities are being supported to live independently in the community.

This is good news for society but does place additional responsibilities upon social care departments to stretch resources even further.

Help us to improve Social Services

As part of the Social Services & Wellbeing Act (Wales) 2014 Torfaen Social Care will be sending out surveys to a sample of Social Care service users to seek their views on the services they receive. The results of this survey will be used to shape and improve services where appropriate. Your feedback is important to us so we hope that if you receive a survey you will complete and return this to us. Please do not use the survey to make a formal complaint. If you are unhappy about the social care services you are receiving, please use our complaints process.

Last Modified: 18/10/2019
For more information contact:

Call Torfaen

Tel: 01495 762200


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