Lost or Stray Dogs

Lost dog

If you have lost a dog, you should contact our Dog Warden as soon as possible.

We keep a record of dogs lost and found in the Torfaen area where these are reported to us, and our staff will be pleased to check this record for you if your dog has been lost.

Please contact us to report your lost dog and give your details:

• Monday – Thursday - 09:00-17:00 - Tel: 01633 648009
• Friday – 09:00-16:30 – Tel: 01633 648009
• Weekdays after 17:00 Mon-Thurs; after 16:30 on Fridays; all day on weekends and Bank Holidays - Tel: 01495 762200

In addition you can view www.hoperescue.org.uk and the Hope Rescue facebook page where pictures of lost dogs are posted.

You may also want to share details of a missing or found dog on social media, which receive lots of reports of lost, found and sighted dogs.

Please note: We do not respond to lost or stray cats.

Claiming your lost dog 

If the Dog Warden has picked up your dog as a stray, providing your dog is micro-chipped and the details are up-to-date, or the dog has a name tag, we will not re-home any dog until we have tried to identify and contact the owner, and until at least 7 days has passed.

If your dog has been taken to our nominated Kennels, you will need to pay all of the relevant release fee directly to the Council, before your dog can be released (see fee table below).

Stray Dog

If you find a stray dog you can contact us to report this and arrangements can be made to collect or take directly to the kennels in line with contact information outlined below:

• Monday – Thursday - 09:00-17:00 - Tel: 01633 648009
• Friday – 09:00–16:30 – Tel: 01633 648009
• Weekdays after 17:00 Mon-Thurs; after 16:30 on Fridays; all day on weekends and Bank Holidays - Tel: 01495 762200

Out of Hours Service

If you are holding a stray dog outside of normal office hours, you should contact our Control Room on 01495 762200 for instructions on how to take the dog to our nominated kennels. We don’t offer a dog collection service outside normal office hours, so you should ring us on 01633 648009 on the next working day if you want us to catch or collect a stray dog.

Re-homing unwanted dogs

Unfortunately, we are unable to re-home dogs that cannot be cared for by their owners.

Re-homing stray dogs 

Wherever possible, dogs that are not claimed after at least 7 days have passed, will be handed over to a re-homing charity, who work with us to make sure as many dogs as possible find good homes.

If a stray dog is ill or injured, we make sure that it is seen and treated by a vet. We try not to have any dogs put down, unless they are very ill, are deemed to be dangerous, or cannot be re-homed by our charity partners – and we always take the advice of a vet before we take this step.

Our fees

Dogs entering the kennels are checked for illness or injury and are treated by a vet if necessary.

Owners have seven days to claim their dog and every effort is made by the wardens and kennel staff to contact owners.

There is a charge for this service which must be paid before the dog is collected (cash accepted). 

• Dogs reclaimed within 4 hours £52 per dog
• Dogs reclaimed after one day £108.16 per dog
• Dogs reclaimed after two day £123.60 per dog
• Dogs reclaimed after three day £142.48 per dog
• Dogs reclaimed after four day £155.53 per dog
• Dogs reclaimed after five day £174.72 per dog
• Dogs reclaimed after six overnight stays £190.32 per dog
• Dogs reclaimed after seven overnight stays £206.96 per dog
• Dogs reclaimed and staying with the kennels for an extended period (charge per night) £12.00 per dog

Further, where the Council has found it necessary to pay for an additional service for the dog including the out of hours provision or vet treatment, the fees should be passed on to the owner reclaiming the dog. However there will be discretion given to the Kennels Officer on the level of charging due to unusual circumstances.

Micro-chipping your dog

It is an offence to own a dog and not have it microchipped with up to date details.

To do so, you should contact your local vet to arrange for your dog to be microchipped. The vet will then use a microchip assigned to a specific database such as www.petlog.org.uk or www.anibase.com

Dangerous Dogs 

We do not deal with reports of dangerous dogs. If you believe a dog is dangerous please report it to Heddlu Gwent Police.

https://www.gwent.police.uk/advice/advice-and-information/ac/animal-crime/

Last Modified: 26/01/2026 Back to top