Homelessness

Homeless or at risk of homelessness?

If you are worried about your housing situation, you can visit our Housing Support page for more information.

If you are homeless or at risk of homelessness, you can contact the Housing Solutions Service.

The team will assess your personal circumstances and determine the assistance you may be entitled to receive.

A personal housing plan will be completed with you.  This will identify the actions the Housing Solutions Service will take on your behalf and the actions that you will need to take to improve your situation.

The Council will inform you of the duty you are owed under the Housing (Wales) Act 2014.

More information about the homeless process can be found here.

What can you do if someone is sleeping rough?

There are different ways in which you can help people who are sleeping outside, particularly during times of adverse weather.

If you are aware of someone who may be sleeping rough, please contact Torfaen Council to let us know where they are and help us to co-ordinate a response.

Report concern for a homeless person

Alternatively you can report the information via Street Link or contact The Wallich on 01495 366895.

There are many reasons why people sleep rough, so we ask members of the public to respect their privacy and to avoid posting information about individuals (who may be vulnerable) on social media, as this can unintentionally expose them to risks.