Housing Support

Torfaen’s housing related support services can assist you to find or maintain accommodation and prevent homelessness. 

What is Housing Related Support?

Housing related support is one-to-one tailored support provided by local support services. 

The support can be delivered in a variety of environments, including someone’s own home or in supported accommodation such as a refuge for people fleeing domestic abuse, hostels for people who are homeless and other safe locations.

Housing related support can assist you with a range of activities including:

• Setting up/maintaining a tenancy
• Advice on housing issues
• Manage rent/bill payments
• Financial support and claiming benefits
• Access to education, training, or work opportunities

The services can help you with support needs that may impact your housing situation including (but not limited to):

• Domestic abuse
• Mental health
• Drug & alcohol dependency
• Learning disabilities
• Physical disabilities
• Young people aged 16-24 including those who have been in care
• Gypsies & Travellers

Residents with an intense housing need can be referred to supported accommodation.  

Housing related support does not include counselling, personal or care services, and shopping or gardening services.

Housing Related Support Services

Services are delivered by the below providers:

• The Wallich
• Platfform
• Bron Afon
• Cyfannol Women’s Aid
• Stori Cymru
• POBL
• Llamau
• GDAS
• Gypsies Travellers Wales
• Citizens Advice
• Torfaen County Borough Council

How to access housing support

If you require housing support and are aged over 16 and live in Torfaen, you can contact the Housing Support Gateway Team who will help find you the most suitable support for your circumstances.

If you live outside of Torfaen, contact your local authority to access their housing related support services.

To be referred to a service:

• Complete a referral form
• Call 01495 766949
• Email gateway@torfaen.gov.uk

A person can complete a referral on your behalf, providing that you have consented to the referral.

Housing Support Drop-In

If you require immediate support or advice about your housing situation, you can visit the drop-in provisions below.  You do not need to make an appointment; you can simply turn up on the day.