Request and Collect Service

Torfaen residents who enjoy reading can ‘Request and Collect’ books from all libraries from Monday 17th August.

Books can be requested by phoning 01633 647676 or by emailing cwmbran.library@torfaen.gov.uk. When contacting the library to request items please provide the following information:

  • your library card number and telephone number
  • your book requests/preferences. This could be a selection of your favourite authors/genres or a few specific book titles.  You can still search the Torfaen Library Catalogue to select items, but can only request books via telephone or e-mail.

Library staff will select books for you and provide you with a date and time slot for when you can visit the library to collect your items. Staff will do their best to meet your requirements, but please be aware that many of the most popular titles may still be on loan because of the current lockdown situation. Delays from suppliers may also mean that some new book releases are also currently unavailable.

You can also use this service to request and collect a free Bookstart pack for your children. There are packs available for 0-1 years and 1-3 years, for more information about this service visit www.booktrust.org.uk

For residents who are unable to get to a library because of health or mobility reasons, there will be a delivery service available.

Join the library service today.

Please note: We are following Public Health Wales guidance on reducing the risk of cross contamination by placing all books in a 72 hour quarantine prior to distribution.

When visiting the library please adhere to social distancing, and only turn up when you have been allocated a time slot by staff. To reduce contact, your books will be ready and waiting for you on the ground floor of the library. Don’t forget to bring a bag to take your books home in.

Last Modified: 14/09/2020
For more information contact:

Torfaen Libraries
Tel: 01633 647676

Email: cwmbran.library@torfaen.gov.uk 

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