How do I join?

Joining the Library is simple and membership is free. You need to complete a membership form and produce a current form of identification to verify your name and address. Children under 16 years must have their form signed by a parent or guardian. You will be issued with a library card which can be used in all Torfaen Libraries. Adult members may request a PIN (Personal Identification Number) which will allow access to computer and Internet services. Junior members must have consent to acquire a PIN and use these facilities. Your PIN can be used to log onto the Online Library Catalogue. If you lose your card, please let library staff know immediately as you are responsible for the items borrowed on it. A charge is made for a replacement card.  You can also Join the Library Service here.

What can I borrow from the library?

Once you are a member you can borrow books, talking books, DVDs, and CDs from all Torfaen Libraries and return them to any branch. You may borrow up to 20 books at a time. You can also borrow up to 5 DVDs and 5 CDs. 

How much does it cost?

Books are free to loan, there is a hire charge for audio/visual items. Concessionary rates are available to certain groups. A full list of library charges is available here.

How long can I keep items?

Loan period for library items
ItemItem TypeLoan PeriodLoan Type
Books

Book

21 days

Loan

Talking Books

Audio-Visual

21 days

Hire

CDs

Audio-Visual

7 days

Hire

DVDs 

Audio-Visual 

7 days

Hire

If you are going on holiday you may request that your books be issued for longer than usual to avoid worry about returning them on time. Please note: Items obtained from other authorities (through the Inter-Library loan service) may carry loan periods imposed by the loaning authority.

What should I do if I want to keep items longer?

You may renew your books in any of the Libraries, by telephone, or online. You can review your account and renew items 24 hours a day via the online Library Catalogue . Items cannot be renewed if they have been reserved by another person. Items that you have paid a hire charge to borrow are not normally renewable. If you require them for longer than the hire period, an additional hire charge at the standard rate, will apply. A full list of library charges is available here.

If I keep items longer and don't renew them, what happens?

Charges apply to overdue items. A full list of library charges is available here.

What do I do if the item I want is not immediately available?

If an item is out on loan to another person you can place a hold (request) on it so that once it is returned it will be kept for you to borrow. You will be informed when it is ready for collection. Items can be requested when you visit a library or via the Online Library Catalogue. Items can also be borrowed from other Library Authorities through the Inter-Library loan service. A charge applies to requests for books obtained from outside Wales. A full list of library charges is available here.

What else does the library have to offer me?

Torfaen Libraries have a great deal to offer – whatever your interests!

We offer a wide range of materials for loan, including books, talking books, DVDs and CDs.

Photocopying services are available at Cwmbran and Pontypool Libraries.

A fax service is available at Cwmbran Library.

All our libraries offer free use of computer facilities, including Internet access and a variety of online services, use of e-mail, and Microsoft Office applications. Scanning facilities are also available. Children are welcome to use our computer facilities and they can surf the net provided they have consent from a parent or carer.

Torfaen Libraries also offers free Wi-Fi facilities.

There are many activities and events held in Torfaen Libraries including:

  • Story and Rhyme-times
  • Holiday activities
  • Homework Support including free print outs within reasonable use
  • Young People’s Writing Squad
  • Book groups for children and teenagers
  • Welsh Discussion Group
  • Reading groups
  • Writing groups
  • Exhibitions and displays, both of our own and from outside groups

Contact the Library for details of current events.

Last Modified: 18/01/2019
For more information contact:

Torfaen Libraries

Tel: 01633 647676

Email: cwmbran.library@torfaen.gov.uk

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