Registrars Customer Satisfaction Survey

Here at Torfaen Register office we look to continuously improve the level of service we offer our customers. If you have used our service for an appointment, to obtain a certificate or if you have recently held your marriage Ceremony within the district, then we would like to hear your feedback.

Please complete our short customer survey, which should take less than five minutes.

Your feedback is important to us and will help provide the best service for our customers.

Our performance 

Please see below how the Torfaen Registration Service performed against key performance targets set by the Registrar General throughout 2018/19 and 2019/20.

Key Performance Indicators and Key Performance Targets

Registration Timeliness
Registration timeliness (national target)2018-20192019-2020
Births - 98% registered within 42 days 96% 100%
Still births - 98% registered within 42 days 100% 100%
Deaths with MCCDs (no coronial involvement) - 90% registered within 5 days 95% 97%
Deaths with Part As (MCCDs with coronial involvement) - registered within 5 days 84% 44%
Deaths excluding Part B’s and inquests - registered within 5 days 93% 87%
Deaths with Part B’s (Post Mortems excluding inquests - registered within 7 days 51% 36%
Availability of appointments
Availability of appointments (national target 95%)2018-20192019-2020
Births & declarations within 5 days 100% 100%
Still-births within 2 days 100% 100%
Deaths & declarations within 2 days 99% 99%

Notices for marriage and civil partnership within 10 days

99% 99%
Last Modified: 04/06/2020
For more information contact:


Tel: 01495 742132


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