PN166 - Pontypool Indoor Market Privacy Notice

Torfaen County Borough Council is committed to protecting your privacy when you use our services. This Privacy Notice is designed to give you information about the data we hold about you, how we use it, your rights in relation to it and the safeguards in place to protect it.

TCBC Service Area: Economy and Environment
Work area: Pontypool Indoor Market (public and traders)
Contact Details: Shane Kennedy (Pontypool Markets and High Street Officer) / Tim Monckton (Team Leader Foundational Economy Projects
Privacy Notice Name: Pontypool Indoor Market 

Data Controller: Torfaen County Borough Council, c/o Civic Centre, Pontypool, NP4 6YB

If you wish to raise a concern about the handling of your personal data, please contact the Data Protection Officer on 01495 762200 or email dpa@torfaen.gov.uk

This Notice sets out how personal data that Pontypool Market collects from the public, visitors, businesses/stall holders will be processed, used and disclosed by us.

Who provides your data to the Council?

The personal information we process is provided to us directly by customers and businesses when:

Customers:

  • Visit the market
  • Book/attend an event or activities, including business events
  • Consent to receive marketing and information communications
  • Via CCTV monitoring

Businesses:

  • Hire any part of the premises, including trade stalls
  • Contact us, register and/or sign up for, and/or purchase, and /or agree to receive or access our services including hiring trade stalls

AND

We receive personal information indirectly from other services across the Council, including from:

  • Customer Services – to enquire regarding a specific service/business in the market
  • Torfaen Business Direct – to contact prospective new stallholders.
  • Foundational Economy – to support new businesses start and grow
  • Partner Organisations – regarding running event and hiring space in the market hall.

How does the Council collect this information?

  • By telephone, email, social media, in writing, in person
  • Via the website
  • In person at events, activities, exhibitions, consultations
  • At 1:1 meeting, in person and video conference/meetings
  • Via forms (electronic and/or paper) including event booking/registration forms, EOI’s/booking forms for trade stalls and premises hire forms
  • CCTV footage/moving images
  • Still images, photographs and videos
  • Referrals from other council teams (i.e. from Business Direct when referring prospective businesses to us).

What information does the Council collect about you?

While providing services and/or you are accessing these, we collect and process personal data.

The personal data we collect may include:

  • Name
  • Date of Birth
  • Address
  • Telephone number
  • E-mail address
  • Emergency contact details (only for stallholders in case of emergency)
  • Bank account details (stallholders only)

We may also collect Information, including financial information, about your business/potential new business for us to plan, provide and evaluate improved services as well as to analyse and profile businesses in Pontypool Indoor Market.  Any commercially sensitive business data we are provided with, while providing our services will be treated with confidentiality.

Why does the Council process your personal data?

Under Article 6 of the UK General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent (e.g. if you appear in photographs or videos used for promotional purposes, newsletter sign-ups and social media. Consent only relates to the specific purpose for which it has been given, and you can withdraw your consent at any time. We do not rely on consent as a legal basis for any other processing)

(e) Public Task

Special categories of personal data

Under Article 9 of the UK GDPR we may collect special category data of visitors/ stall holders, e.g. CCTV on site. This may include;

  • personal data revealing racial or ethnic origin
  • personal data revealing religious or philosophical beliefs
  • data concerning health
  • data concerning a person’s sexual orientation

AND

Where we collect criminal data, e.g. if captured on CCTV, this is processed within the Council under Article 10 of the UK GDPR.

Who has access to your data?

Your data is shared internally only with the appropriate staff where it is necessary for the performance of their roles.

Occasionally anonymised data is shared with Grant Funding organisations for monitoring outcomes.

Apart from where previously stated, we do not pass your details to third parties unless we are lawfully required do so.

Is the Data transferred out of the UK?

No

How does the Council keep your data secure?

The Council has internal policies in place to ensure the data it processes is not lost, accidentally destroyed, misused or disclosed. Access to this data is restricted in accordance with the Council’s internal policies and in compliance with the UK GDPR.

Data will be stored securely in a physical storage facility for paper and hard copies, on the council Online Cloud Server and on the CCTV Hard drive.

Where the Council engages third parties to process personal data on its behalf, they do so on the basis of written instructions. These third parties are also under a duty of confidentiality and are obliged to implement appropriate measures to ensure the security of data.

How long does the Council keep your data?

The Council will hold your personal data only for the period that is necessary and will follow organisational and Local Authority standards in this area. At the end of the retention period the Council will securely destroy or dispose of the data in line with retention schedules.

Are we making automated decisions/profiling with your data?

No

Your rights

You have a number of Rights you can exercise:

  • Access - to obtain a copy of your data on request
  • Rectification – to require the Council to change incorrect or incomplete data
  • Object, Restrict or Delete - under certain circumstances you can require the Council to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing
  • Data portability – to receive and/or transmit data provided to the Council to other organisations (this applies in limited circumstances)
  • Withdraw your consent at any time (where consent has been given)
  • To know the consequences of failing to provide data to the Council
  • To know the existence of any Automated Decision-making, including profiling, and the consequences of this for you.
  • To lodge a complaint with a supervisory authority (Information Commissioners Office)

If you would like to exercise any of these rights, please contact: Shane Kennedy, Pontypool Indoor Market, Market Street, Pontypool, NP4 6JW. Shane.Kennedy@torfaen.gov.uk. Pontypool Markets and High Street Officer

The Information Commissioner can be contacted at: The Information Commissioner’s Office (Wales), 2nd Floor, Churchill House, Churchill Way, Cardiff, CF10 2HH. Telephone 0330 414 6421 or e-mail Wales@ico.org.uk.

Last Modified: 31/10/2025 Back to top