Residents get help with energy costs

Posted on: Thursday 26 October 2023

Hundreds of people have been given free energy support, including advice and energy saving give aways like LED lightbulbs and radiator heat reflectors.

The home energy advice drop-ins were organised by Torfaen Council’s Building Resilient Communities’ financial inclusion team, which provides a range of support to people struggling with the cost of living.  

A total of eight events were held during September and October at various community venues throughout the borough.

One person to benefit was Cyra Gould, a young mum from Pontypool, she said: "This project has been a godsend for our family! I went to this event filled with stress and anxiety about financially getting through the month and left feeling as if a weight had been lifted!

“The young lady at the event was so supportive and helpful. I feel more confident and in control of my finances now."

The financial inclusion service forms part of the wider Building Resilient Communities programme that aims to facilitate early intervention, provide support and build resilience of families, children and adults in Torfaen.

Over the past six months it has helped more than 300 people to improve their financial well-being and quality of life.

As well as helping those who need crisis support, the service offers:

  • Budgeting advice
  • Emergency white goods such as fridges and washing machines
  • Access to affordable credit and savings schemes
  • Financial education and digital skills training

It also works closely organisations such as Citizens Advice, credit unions, local food banks and housing associations to provide wider and tailored support to residents.

To access support through the financial Inclusion service, contact the team on 07951822017 or email

Torfaen Council Executive Member for Communities, Councillor Fiona Cross said: "We are delighted with the positive impact this service has been making to the lives of residents in need. Financial inclusion is not only about having access to products and services, but also about having the skills and confidence to use them effectively.

This project aims to empower people to make informed financial decisions and achieve their goals. We are grateful to our funders and partners for their support and collaboration."

The energy events were funded by the UK Shared Prosperity Fund - a central pillar of the UK government’s Levelling Up agenda and provides £2.6 billion of funding for local investment by March 2025.

The fund aims to improve pride in place and increase life chances across the UK investing in communities and place, supporting local business, and people and skills. More information about the Shared Prosperity Fund.

Last Modified: 26/10/2023 Back to top