Learner Information

Latest Coronavirus update from Torfaen Adult Community Learning

Frequently Asked Questions

Are the Adult Community Learning Centres COVID19 secure for your safe return?

As we all get used to the changing circumstances, your visit to our centres will feel a little different but our team is dedicated to ensuring you have a safe experience while learning with us.

We are committed to running a high-quality service, the safety of our learners, visitors and staff is our top priority.

We have been following Welsh Government advice, as well as our Corporate Health and Safety Teams, and have risk assessed all areas of our service to allow us to open in a controlled and responsible way.

Please take a moment to read the following information.

Enrolments – Do I need to enrol before a course starts?

Yes. We have carefully reviewed each of our three Adult Community Learning Centre's capacity and have a limited number of places available for each course. We operate on a first-come, first-served basis. You can enrol by calling a member of the team on 01633 647647.

Payments – Can I pay using cash or cheque?

To protect our centre staff teams we need to avoid handling cash or cheques. Please contact the team on 01633 647647 to enrol over the phone and pay by Credit or Debit Card.

Social Distancing – What measures are in place?

As well as reviewing our room capacities, each centre will have different directional signage and floor markings in place to support the current 2 metre social distancing guidelines. This includes walking on the left down corridors, walkways and stairs, and a 'one person in, 'one person out' system for the toilets and lifts. Some areas won't be accessible.

Enhanced Cleaning – What measures are in place?

Before our centres open, they will all undergo a deep clean. Classrooms will undergo deep cleans between each class, ready for our next group of learners and tutors.

Hygiene – What measures are in place?

All visitors must sanitise their hands when they come into the Adult Community Learning Centre and regularly during their visit. Additional hand sanitiser stations have been positioned at key areas throughout the centre. Look out for them!

Arrival – What do I do when I arrive at a Centre?

We are trying to encourage learners to arrive no more than 5 minutes early before for their class to avoid queues and encourage social distancing whilst waiting. Reception staff will direct anyone who is unsure of the location of their classroom. Screens have been installed at reception to protect you and our staff.

Track and trace controls

To support the NHS Test and Trace service, we request all visitors provide a telephone number to enable easier contact should a confirmed case of Coronavirus (Covid-19) be identified. This will be a temporary record, which is kept securely for 21 days, before being destroyed.

Registers are taken in class identifying who is on site.  Any persons/staff not attending a class have to sign in and provide their details.

What do I do when my class has finished?

At the end of your class please follow the exit signage and leave the centre as quickly and safely as possible. There is a requirement to leave site directly following class and not socialising outside the classrooms.

Are there any other differences to the classrooms?

To aid ventilation in classrooms and across the centre windows and doors will, if possible, remain open whilst still adhering to fire regulations. You may wish to wear additional layers to compensate for this. You may also find that the layout of classrooms has changed or that some items have been removed to create a bigger teaching space.

What's happening about learning resources and specialist equipment?

We encourage all centre users to minimise the amount of contact they have with any shared equipment, whether this is learning resources or specialist equipment and social distancing should be maintained at all times. We ask for all Centre users to cooperate in making sure that your workstation and all shared equipment is wiped down.

Disinfectant wipes are available in each classroom so everyone should, as standard, clean shared equipment before and after use. Any cleaning materials should be disposed of in the bins provided.

Face coverings

It became a legal requirement to wear face coverings in shops and other indoor public places.  We can confirm that education settings are not considered to be within the definition of “public places”. We have undertaken risk assessments to determine whether face coverings should be used in communal areas where social distancing cannot be maintained.  I can confirm that all learners and staff will be required to wear a face mask when in communal areas within our ACL centres.

Although face coverings are not required in classrooms/workshops, learners and staff may choose to use face coverings to help minimise the risk to themselves and others, and we encourage learners and tutors to do so to feel more confident about attending your learning setting. All of our classrooms have been re-configured to maintain social distancing and therefore, face masks are not required. However, we fully support learners who choose to wear them.  

Indoor gatherings

From 14 September, meetings or gatherings indoors must be limited to six people at any one time (not including any children aged under 11).  The delivery of education is exempt from this rule, we can still operate classes of more than six learners.

If you are concerned, please get in touch and we will hopefully be able to provide reassurance of the measures we have put in place that may alleviate any concerns.

Will Cafés or communal areas be open?

Our Cafés and communal area will temporarily be closed for the Autumn Term, so food and drinks will not be available to purchase whilst on site. We politely request that you refrain from eating on site whilst you are with us. Drinking water will still be available from our water machines, however we request that you come with your own filled water bottle when attending.

What should you do in the event of an emergency?

Should the fire alarm sound, the normal evacuation procedure will be followed during which time there is no requirement to observe social distancing. Please note, we are required to undertake one emergency evacuation drill per term.

Feeling Unwell – What do I do?

If you or a member of your household are displaying any flu-like symptoms or symptoms of Coronavirus (Covid-19) or have tested positive for Coronavirus (Covid-19) in the last 10 days, DO NOT ATTEND YOUR COURSE. If you become unwell after attending any of our centres, contact us immediately to let us know by calling 01633 647647.

What happens if changes in Welsh Government advice means that face-to-face classes cannot continue?

If Welsh Government advice means face-to-face classes cannot continue, classes will be moved to online provision, where possible. If a partial lockdown occurred and resulted in one or more centres being closed, where appropriate, classes would be moved to online delivery or relocated to a Centre with capacity. Where this is the case, no refunds will be provided. If classes cannot continue online or from an alternative centre, refunds will be transferred to your Individual Learner Credit account for use on a future course, alternatively, refunds can be made for the missed sessions.

 


 

How to enrol

You can enrol on a course by telephoning one of our centres where our team will be happy to provide you with further information and assist you to enrol.

During term time, our opening hours are Monday to Thursday 8.30am to 9.15pm and Friday 8.30am to 4.00pm. During school holidays, our opening times are Monday to Thursday 8.30am to 4.30pm and Friday 8.30am to 4.00pm.

Payment explained

Where there is a fee and to guarantee a place on your chosen course, you will need to pay a minimum of 50% of the tuition fee. The remaining balance can be paid at any time before the commencement of the course, but no later than 4 weeks after the start date. All course places will be allocated on a first come, first served basis.

NOTE: Courses that are 8 weeks or less must be paid in full to secure a place.

How to Pay

You can pay with a credit or debit card over the phone.

Our European funded projects may be able to support your learning costs and help with fees and charges. Please call 01633 647743 for more information.

Accessibility

Our centres are fully accessible.

To ensure that your visit goes well, please contact us in advance of your visit and we will make every effort to support you with your learning.

Welsh Language Delivery

Courses are available in Welsh and English. Please indicate your preference when you enrol.

Cancellations and Refunds

Torfaen Adult Community Learning reserves the right to cancel and change courses.

In such cases, a full or proportionate refund may be given. Classes that do not reach the required number of learners will not start.

Once enrolled on a course, learners are liable for all costs.

No refunds are given unless the course is cancelled.

Additional Fees

Centre user membership fees apply to all courses of two sessions or more.

Disclaimer

Torfaen Adult Community Learning takes all reasonable steps to provide the services and courses described in our guide. However, it does not guarantee the provision of such services.

The provision of courses is dependent on there being sufficient demand.

The information provided in this brochure and on our website is, to the best of our knowledge, accurate at the time of publication.

We accept no liability for any errors or omissions and we reserve the right to alter, amend or remove courses listed without notice.

If centres are required to close in the future we will continue, where possible, to deliver courses through our online platform.

To participate in online classes you will need a reliable internet connection, computer/laptop/tablet/mobile phone with fully updated browser. Your device will need a microphone and preferably a camera. Talk to us if you need help and support to get online, 01633 647647.

Last Modified: 21/09/2020
For more information contact:

Torfaen Adult Community Learning

Tel: 01633 647647

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