Consumer Advice and Information

Consumer advice is provided by Citizens Advice Consumer Service who offer free, confidential and impartial advice on consumer issues. Their website provides lots of information and advice about what your rights are and how to take action.

You can get advice on:

  • goods that are faulty, not fit for their purpose, or described incorrectly
  • services that have not been carried out with reasonable care and within a reasonable time or for an acceptable price
  • what to do if you think you have been scammed

If the website does not provide you with an answer to your problem, telephone 03454 04 05 06.

More information on the Consumer Rights Act 2015, which came into force on 1st October 2015 can be found here.

Citizens Advice consumer helpline works in partnership with Local Authority Trading Standards Services by providing first level advice and information on consumer issues. Trading Standards are notified of complaints from consumers and traders in Blaenau Gwent and Torfaen and will contact you if they consider further investigation or action is required.

The Food Standards Agency provides information for consumers on the latest food alerts and product recalls.

Last Modified: 02/01/2019
For more information contact:

Citizen's Advice Consumer Service

Tel: 03454 040506

Email: trading.standards@torfaen.gov.uk

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