See the FAQs below to view how to register and use the system.
You will receive an email or letter from your child’s school that contains an activation code.
The email will ask you to register an account and add your child using the code.
You can add other child accounts using a separate activation code.
No, there is no expiry date. If you lose the code, the school can resend to you.
Yes. Please refer to the ParentPay support (opens in new tab) page. You will need an activation code for each child, which you can get from the school.
If you have children in different schools, and these schools use ParentPay, then you will be able to manage all your children from the same account.
Yes, please contact your child’s school to add the additional user.
To reset your password, go to the login page and click on the ‘Forgot your password’ link, then check your email for the reset instructions.
Your card details are encrypted and neither the school nor ParentPay has access to them.
If you need more information about your ParentPay account please speak with your child’s School or email us.
You will be able to view your parent dashboard and transaction history until 30th October. After this date, the website will be deactivated and show an error.
If you need to see your transaction history after this date, please email educationpayments@torfaen.gov.uk with details of your request, along with your child’s name and school.
ParentPay does not have a separate Welsh-language support site, but you can use your web browser’s automatic translation feature to view ParentPay in Welsh. ParentPay support videos (opens in new tab) may also offer Welsh closed captions where available.
