Description
Flexible online learning with in‑person assessment
Build confidence, communication skills and professional knowledge with our Level 2 Customer Service course, delivered by Torfaen Adult Community Learning.
This course is ideal for anyone working in, or preparing for, customer‑facing roles, including retail, administration, reception, hospitality, health or voluntary and community settings. It’s also well suited to organisations looking to support employees or clients to develop essential workplace skills.
How the course works
Learning is completed online at your own pace, allowing you to fit study around work, caring responsibilities or other commitments. Once you’re ready, you’ll attend one of our centres to complete a short, multiple‑choice assessment in a supportive, in‑person setting.
What you’ll learn
You’ll develop practical knowledge and confidence in areas such as:
- Understanding excellent customer service
- Communication and interpersonal skills
- Meeting customer needs and expectations
- Problem‑solving and professionalism in the workplace
Delivery options
- Accredited Level 2 qualification (certificate awarded)
- Non‑accredited option available
- Bespoke or group delivery for employers, organisations or support services
(In‑person, online or blended options can be discussed)
We’re happy to tailor delivery to suit specific groups, including confidence‑building, employability support or workforce upskilling.
Assessment
- One multiple‑choice examination
- Sat in person at a Torfaen Adult Community Learning centre
- Re‑sits charged separately if required
Cost
£62.50 - Any re‑sits are charged separately.
Interested?
To find out more, discuss delivery options, or register your interest, contact us.