Contacting Social Care

If you would like to get in touch with Social Care and Housing, please contact us on either of the following:

We are open:

  • 8:30am - 5:00pm  -  Monday - Thursday
  • 8:30am - 4:30pm  -  Friday

We are closed on Bank Holidays.

Out of Hours Social Services Support

South East Wales Emergency Duty Team

Social services provide an emergency service outside of normal working hours. This service deals only with emergency situations that cannot wait until the next working day.

Call - 0800 3284432

When the Emergency Duty Team can help

  • a child or young person is in urgent need of protection from harm
  • a parent, foster carer or child needs emergency help, advice or support
  • a carer or a vulnerable adult (those with mental health problems, physical or learning disabilities or older people) is in urgent need.

We cannot help if

  • the situation can wait until the next working day, without risk of harm
  • it is a working day. We are not available so please contact 01495 762200
  • it is a medical emergency – you must phone your GP or an ambulance.

Who can use the Service

People Living in the Blaenau Gwent, Caerphilly, Monmouthshire, Newport and Torfaen, who require emergency help from social services, whether they already receive our services or not.

When is the Service Available?

The Service operates whenever the other social services offices are closed.

  • Monday - Thursday  -  5:00pm - 8:30am
  • Friday  -  4:30pm until 8:30am the following Monday morning
  • Bank Holidays and weekends  -  24hours
Last Modified: 15/10/2021
For more information contact:

Social Care and Housing

Tel: 01495 762200

Email: socialcarecalltorfaen@torfaen.gov.uk

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