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Lifeline Telephone

The Lifeline unit links someone to a 24-hour monitoring centre.

You need to wear a tiny personal radio transmitter around your neck, on your wrist or attached to an item of clothing.

This allows you to call for help anywhere in the home or garden if necessary by pressing the red button. You can also press the red button on your Lifeline unit to summon help if you are close to it when you fall or are taken ill.

The control centre operator will answer within seconds and will have all your details in front of them, including who you are, where you live, and the friends, relatives or neighbours you have said that you’d like to be contacted in an emergency.

Using the Lifeline Telephone

When can I use it?

You can use your Lifeline whenever you need help, reassurance or if you simply want to test the system. We recommend that you do this once a month, whether you need help or not, so that you feel at ease with the system.

Who will answer my calls?

When you press the red button on your pendant or on the Lifeline telephone, the Lifeline automatically dials the Control Centre where fully trained staff are available to deal with your call, 24 hours a day, every day of the year.

When your call is answered the Control Centre staff will know automatically who you are, where you live and who you would like them to contact in an emergency.

There is a sensitive microphone and powerful loud speaker built into the Lifeline so that you will be able to hear the care centre and they will be able to speak to you and will make sure that you get the right help as quickly as possible. They can also continue to speak to you until help arrives.

How will the care centre staff know who I am?

Every Lifeline we install has its own unique identity number and when you press the red button to call for help, the Control Centre staff will immediately know where the call has come from. When we demonstrate the Lifeline we will ask you for information about yourself, the name and address of your doctor and any relatives or friends you would like contacted in an emergency.

This information is passed to the Control Centre and held there until needed. There is no need to worry about the information you give us for the Control Centre - it will be held in strict confidence.

Who will come to help me?

The Control Centre staff can contact your doctor, any of the emergency services, plus a relative or friend.

What about maintenance?

Should you require a maintenance visit we will call out and if we are unable to solve the problem we will provide you with a new unit if necessary at no extra cost.

Talking of costs...

There is a one off charge for installation of the equipment and an annual service charge to cover all maintenance. The equipment remains the property of Torfaen County Borough Council and we require it's return if it is no longer required. For up to date charges please contact the team on 01495 766214.

What do I need to have a lifeline installed?

You will need a telephone line in your home and a new style phone socket no more than 6 feet away from a 13 amp power point. 

I would like to have a lifeline installed - what do I need to do?

All you need to do is contact Torfaen Customer Care to make a referral on 01495 762200. 

We hope you will decide to become one of our many Lifeline customers. If you have any queries, please contact us on 01495 766214.

Last Modified: 23/03/2015
For more information contact:

Assistive Technology

Tel: 01495 766214


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