Cashless catering and Education Payment Portal update - 9 July 2021

Posted on: Friday 9 July 2021

Reminder
If you are a carer or parent of children at St Davids, Coed Eva, Cwmffrwdoer, George Street, Henllys Church in Wales, Padro Pio and Ysgol Panteg Primary School, you should have had your registration letter from the school, or an email from Civica (donotreply-education@civicapayments.co.uk) about registering for the new Education Payment Portal. Parents of children at Croesyceiliog Comprehensive School will also have received registrations yesterday.

If you have missed the 7 day registration deadline please get in touch with your school for a new activation code. School meals etc cannot be paid for until you are registered onto the new system.

Important Update
We are aware that some parents are experiencing invalid Key Code issues when adding a second child to their account and or verifying their mobile number. The root cause of this has been identified by CivicaPay and a resolution is being worked on. Parents experiencing these issues are advised to email educationpayments@torfaen.gov.uk with the name of the school and child. We would like to reassure parents that children will still receive a meal in school and not to panic because they cannot top-up their child’s account.

Schools next in line for the new system
Next week parents/carers of children of Greenmeadow, New Inn, Crownbridge, Griffithstown, Nant Celyn and Blenheim Primary School need to keep an eye out for an email from Civica  (donotreply-education@civicapayments.co.uk) or a letter from the school, so you can register onto the new system.

Once you have received a registration email or letter, you have 7 days to register onto the system and use the activation key code provided. Until registration takes place, payments for school meals etc cannot take place.

If you aren’t available to register onto the new system during the 7 day window please get in touch with the school to request an new activation code.

Find out more
Head on over to the new Education Payment Portal section of the website to find out more about the new cashless catering and education Payment Portal and read the Frequently Asked Questions

Last Modified: 22/01/2022 Back to top