Access council services 24/7

Posted on: Wednesday 28 July 2021
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You can contact Torfaen Council anytime of the day by signing up for your personal online council service.

MyTorfaen is the easy way to get in touch with us to report a problem, request a service or to make a payment. It is straightforward to sign up and you can keep a track of all your reports and requests.

What services can you access?

The most popular MyTorfaen services are:

  • Free School Meals and self-isolation payment applications
  • Household Waste Recycling Centre bookings for cars and vans
  • Bulky waste collections requests
  • Litter, fly tipping and pothole reports
  • Change of address notifications
  • Council tax payments
  • Requests for housing benefits and help with council tax payments

How do you set up an account?

Visit our website at and click on MyTorfaen at the top of the page or download the Torfaen app on your mobile device. You will need an email address and it takes just a couple of minutes to sign up.

It is safe and secure - you can save time making reports or requests by saving your details for next time.

But you can still report, request and pay for services without setting up an account – just select ‘guest’ at the login page. You can also make reports anonymously by searching for the forms on our website.

The Torfaen Council app is available for both Apple and Android devices. Visit your provider’s app or play store and search for ‘Torfaen’. Services are available in English and Welsh.

What are the benefits?

MyTorfaen allows you to access services at your convenience. Our friendly customer services team will still be on hand Monday to Friday, 8.30am and 5.30pm, but MyTorfaen allows you to contact services in the evenings or on weekends.

All your requests and transactions will be available to view in one place. You can track the progress of your enquiries and view any responses.

You can report problems within minutes, for example, a missed recycling collection, fly tipping or potholes. The quicker we hear about them, the quicker we can resolve them.

What are you waiting for?

Sign up to MyTorfaen today by visiting our website. You can also find lots of useful information about Torfaen Council’s services, keep up to date with Torfaen Council news and find out about job vacancies.

Last Modified: 28/07/2021 Back to top