Household Waste Recycling Centre booking system is live

Posted on: Thursday 21 May 2020

Following our update last week about the Household Waste Recycling Centre re-opening on Tuesday 26 May, full details about the running of the site and how to book a slot can be found in the bins and recycling area of our website.

At this current time, only cars will be able to access the site in order to maximise the number of residents who can visit. We are planning how to accommodate vans and trailers in the future.

The council would like to remind residents that visits should only take place if classed as essential. This means that if we can’t collect the waste you are bringing to the site using our normal kerbside collection, and you can’t store it safely at home then a visit to the HWRC may be required. 

The rules are simple; if you haven’t booked a slot you won’t be allowed into the site. We want to make sure that everyone who needs to visit the site can do so, and this will only happen if everyone follows the rules.

There will be a traffic management system in place using traffic lights to allow traffic to flow safely. A maximum of 40 cars can visit the site during each time slot so there will be queues, so pleased be prepared to wait.

Our staff will not tolerate abuse which is why we are working in with the Community Safety team, and Gwent Police are aware of when the site reopens. If you are abusive you will be asked to leave the queue/site and you may be arrested. The safety of everyone operating and visiting the site is of utmost importance, so please be patient.

To reduce your time spent at the HWRC please pre-sort your waste before leaving home, and if anyone in your household has symptoms of COVID19 or is currently shielding, please do not visit the HWRC.

Please observe social distancing when you visit, and take your own gloves or hand sanitiser with you as it will not be provided on site. 

Councillor Mandy Owen, executive member for the environment, said: “We would once again like to thank residents for their patience, while we have been getting everything ready in the background ready for the reopening of the HWRC.

“We would like residents to be patient using the new booking scheme because it will be popular, and there may be delays when trying to book slots. Bookings can only be made 7 days in advance, so if you have a certain date in mind you will have to make sure you plan when to make your booking online or over the phone. Also, slots are booked on a first come first serve basis.

“We would like to encourage everyone who has access to the internet to help out those who don’t. If you can help out a relative or neighbour by booking them a slot I’m sure they would really appreciate it.”

Dynamic daily reviews will take place at the end of each day and a weekly review will consider capacity on site and any scaling up or down depending on how successful the operation of the site is.

The site will be open 7 days a week and will operate on hourly slots, Monday to Saturday 7:30am until 4:30pm, and Sunday 9am-5pm.

Last Modified: 21/05/2020 Back to top