Zero tolerance for abuse of staff at the Household Waste Recycling Centre

Posted on: Friday 27 September 2019

The council, along with its waste management partner FCC Environment, are asking local people to respect the dedicated staff working at its Household Waste Recycling Centre (HWRC) in New Inn. The council has warned that physical or verbal abuse will not be tolerated after several incidents in which staff faced intimidating and threatening behaviour from members of the public.

Commenting on the behaviour, Fiona Cross, executive member for the environment, said: “I’d like to remind residents to treat staff with respect at all times during their visit to the HWRC. Verbal and physical abuse towards staff is unacceptable, and not something that they should experience as they go about their job.

“We’ve recently seen our recycling rates at the HWRC rise by 16 percent alongside a 61 percent decrease in the amount of residual waste going to landfill, it is a shame that these fantastic results are being spoiled by individuals abusing hard-working staff.”

“Anybody found being abusive towards staff may receive a ban from the HWRC and could be reported to the Police.”

To find out more about opening hours for the HWRC visit

Last Modified: 30/09/2019 Back to top