Homelessness

Are you worried about your housing situation? Do you need some help, advice or support?

You can attend one of our drop in services, where you can speak to someone face to face about your concerns.

The officer will advise you of your options and provide you with the information that you need to help resolve your situation.

Housing Support Drop-In

If you require immediate support or advice, then the following drop-in surgeries can help. You do not need to make an appointment, you can simply turn up on the day or contact via the numbers below.

Housing Support Drop-In
ProviderVenueDayTimeContact

Platfform Housing support/advice

Pontypool Indoor Market

Monday

9:30am - 1:00pm

01495 760390

Platfform Housing support/advice

Pontypool Indoor Market

Tuesday, Wednesday and Thursday

9:30am - 4:00pm

01495 760390

Platfform Housing support/advice

Co-Star Food Bank Cwmbran

Thursday

11:00am - 1:00pm

01495 760390

Platfform Housing support/advice

Pontypool Indoor Market

Friday

9:30am - 3:30pm

01495 760390

The Wallich Housing support/advice

Cwmbran Job Centre, 42 Gwent Square, Cwmbran, NP44 1PL

Monday and Thursday

9:00am - 4:00pm

01495 366895

The Wallich Housing support/advice

Pearl House, 12 Hanbury Road, Pontypool, NP4 6JL

Tuesday, Wednesday and Friday

9:00am -5:00pm

01495 366895

The Wallich Housing support/advice

Pearl House, 12 Hanbury Road, Pontypool, NP4 6JL

Friday

9:00am - 4:30pm

01495 366895

The Wallich & Platfform

Pearl House, 12 Hanbury Road, Pontypool, NP4 6JL

Saturday

9:30am - 1:00pm

01495 366895

If your housing situation is urgent, you will be referred to our Housing Solutions Service. An urgent situation might include sleeping rough or being under an imminent threat of eviction.

The team will then assess your personal circumstances and determine the assistance you may be entitled to receive.

A joint action plan (Personal Housing Plan) will be completed with you. This will identify the actions the Housing Solutions Service will take on your behalf and the actions that you will need to take to improve your situation.

NB If you are under the age of 18, you will be referred to social services who will assess your needs and requirements. The Torfaen Young People’s Service (TYPSS) can offer help and support for young people aged 16 and 17.

What can you do if someone is sleeping rough?

There are different ways in which you can help people who are sleeping out, particularly during times of adverse weather.

If you are aware of someone who may be sleeping rough, please contact Torfaen Council to let us know where they are and help us to co-ordinate a response. You can inform us in one of 3 ways:

  1. Telephoning Customer Care on 01495 762200 or you can report concern for a homeless person here
  2. Reporting the information via the Street Link website or app, or by
  3. Contacting our support partners The Wallich on 01495 366895

There are many reasons why people sleep rough, so we ask members of the public to respect their privacy and to avoid posting information about individuals (who may be vulnerable) on social media, as this can unintentionally expose them to risks.

Torfaen Council works with different organisations to support people who are homeless. If you want to assist people who are homeless, please contact the Council for information about the services available.

Whilst your support is welcomed, please be aware of your own safety and the safety of the person who is sleeping rough.

Last Modified: 02/12/2022
For more information contact:

Housing Solutions

Tel: 01495 742303 / 742301

Email: housingsolutions@torfaen.gov.uk

 

Emergency Out of Hours

Tel: 01495 762200

Back to top