Are you worried about your housing situation?

Do you need some help, advice or support ?

You can attend one of our drop in services, where you can speak to someone face to face about your concerns.

The officer will advise you of your options and provide you with the information that you need to help resolve your situation.

The Wallich

Drop-ins available Monday to Friday - 9am-4pm
12 Hanbury Road, Pontypool, NP4 6JL

Telephone: 07824 991371


Drop-ins available at the following locations:

  • Tuesday - Office, Indoor Market, Pontypool - 9:30am - 1pm
  • Wednesday - In-shops, Cwmbran - 9:30am - 1pm
  • Thursday - Office, Indoor Market, Pontypool - 9:30am - 1pm
  • Saturday - Office, Indoor Market, Pontypool - 10am - 2pm

Telephone: 01495 760390

If your housing situation is urgent, you will be referred to our Housing Solutions Service. An urgent situation might include sleeping rough or being under an imminent threat of eviction.

The team will then assess your personal circumstances and determine the assistance you may be entitled to receive.

A joint action plan (Personal Housing Plan) will be completed with you. This will identify the actions the Housing Solutions Service will take on your behalf and the actions that you will need to take to improve your situation.

NB If you are under the age of 18, you will be referred to social services who will assess your needs and requirements. The Torfaen Young People’s Service (TYPSS) can offer help and support for young people aged 16 and 17.

Last Modified: 24/09/2020
For more information contact:

Housing Solutions

Tel: 01495 742303 / 742301

Email: housingsolutions@torfaen.gov.uk


Emergency Out of Hours

Tel: 01495 762200

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