Are you worried about your housing situation? Do you need some help, advice or support?

You can attend one of our drop in services, where you can speak to someone face to face about your concerns.

The officer will advise you of your options and provide you with the information that you need to help resolve your situation.

The Wallich

The Wallich’s Torfaen Office is closed until further notice. The Drop In Service is still available via telephone. The Drop In number is: 07824 991371.


Platfform’s Pontypool Office and all Drop in locations across the Borough are closed until further notice. The Drop In Service is still available via telephone. The Drop In number is: 07966786842. This is the same number for the Out of Hours On-call Service.

If your housing situation is urgent, you will be referred to our Housing Solutions Service. An urgent situation might include sleeping rough or being under an imminent threat of eviction.

The team will then assess your personal circumstances and determine the assistance you may be entitled to receive.

A joint action plan (Personal Housing Plan) will be completed with you. This will identify the actions the Housing Solutions Service will take on your behalf and the actions that you will need to take to improve your situation.

NB If you are under the age of 18, you will be referred to social services who will assess your needs and requirements. The Torfaen Young People’s Service (TYPSS) can offer help and support for young people aged 16 and 17.

What can you do if someone is sleeping rough?

There are different ways in which you can help people who are sleeping out, particularly during times of adverse weather.

If you are aware of someone who may be sleeping rough, please contact Torfaen Council to let us know where they are and help us to co-ordinate a response. You can inform us in one of 3 ways:

  1. Telephoning Customer Care on 01495 762200 or you can report concern for a homeless person here
  2. Reporting the information via the Street Link website or app, or by
  3. Contacting our support partners The Wallich on 01495 366895

There are many reasons why people sleep rough, so we ask members of the public to respect their privacy and to avoid posting information about individuals (who may be vulnerable) on social media, as this can unintentionally expose them to risks.

Torfaen Council works with different organisations to support people who are homeless. If you want to assist people who are homeless, please contact the Council for information about the services available.

Whilst your support is welcomed, please be aware of your own safety and the safety of the person who is sleeping rough.

Last Modified: 01/04/2021
For more information contact:

Housing Solutions

Tel: 01495 742303 / 742301

Email: housingsolutions@torfaen.gov.uk


Emergency Out of Hours

Tel: 01495 762200

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