Financial and Benefits Advice

Here you will find links to the advice services that are based in Torfaen or nationally that can provide support and advice:

Torfaen County Borough Council can accept no responsibility for the content, accuracy or quality of external websites.

New GOV.UK checker for benefits and financial support

A new tool has been launched to help you find out what benefits and financial support you may be eligible for.

Answer 10 questions to find out what support is available.

You can find the tool at www.gov.uk/check-benefits-financial-support

Advice Services

UK Government Website

The official UK government website for citizens

Website: www.direct.gov.uk 

Financial Services Authority

Impartial information from the Financial Services Authority

Website: www.moneyadviceservice.org.uk
Telephone helpline: 0300 500 5000

Citizens Advice

Provides information about the service and the location of Citizens Advice Bureaus in the area

Website: www.citizensadvice.org.uk 

Entitled to

Free benefits calculator to work out your entitlement to benefits and tax credit

Website: www.entitledto.co.uk 

Torfaen County Borough Council

Provides a link to a web calculator which calculates benefit entitlement

Website: www.torfaen.gov.uk

Shelter Cymru

Provide housing advice, social services and advocacy work on behalf of homeless people

Website: www.sheltercymru.org.uk
Telephone: 0845 075 5005

National Debt Line

Free debt advice and support for people with money worries and debt problems

Website: www.nationaldebtline.org
Telephone helpline: call 0800 808 4000

Turn 2 us

An independent charity that helps people access the money available to them – through welfare benefits, grants and other help.

Website: www.turn2us.org.uk
Telephone helpline: 0808 802 2000

Welsh Women's Aid

Confidential support and advice for anyone experiencing domestic violence or abuse, or anyone concerned about someone they know.

Website: www.welshwomensaid.org

Wales Domestic Abuse Helpline

Phone: 0808 80 10 800
Lines are open from 8.00 am to 2.00 pm, and from 8.00 pm to 2.00 am every day. 

Parentline Plus

A charity that offers help and support through free and flexible services developed by parents for parents.

Website: www.parentlineplus.org.uk
Phone : 0808 800 2222
Textphone: 0800 783 6783
Lines are open 24 hours a day, 7 days a week.
Email helpline: parentsupport@parentlineplus.org.uk

Working Families

A charity that provides information and support to working parents and carers, including free legal advice on employment issues.

Website: www.workingfamilies.org.uk

Low-Income Families' helpline

Telephone: 0800 013 0313
Lines are open from 11.00 am to 2.00 pm on Mondays and Fridays, from 10.00 am to 4.00 pm Tuesday to Thursday, and from 10.00 am to 2.00 pm on the first Saturday of each month.

Civil Legal Advice (CLA)

You might be able to get free and confidential advice from Civil Legal Advice (CLA) as part of legal aid if you’re in England or Wales.

Website: www.gov.uk/civil-legal-advice

Independent Age

Provide practical support and financial help to keep older people independent and out of poverty.

Website: www.independentage.org 

Firststop Advice

A free advice service for older people on housing and care issues

Website: www.firststopadvice.org.uk
Telephone: 0800 377 7070

TVA

Torfaen Voluntary Alliance represent voluntary and community groups, and also support volunteering in the county.

Website: www.tvawales.org.uk
Telephone: 01495 365610

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Benefits

Torfaen County Borough Council

Find detailed information about:

Entitled to

Free benefits calculator to work out your entitlement to benefits and tax credit

Website: www.entitledto.co.uk

Turn 2 us

An independent charity that helps people access the money available to them – through welfare benefits, grants and other help.

Website: www.turn2us.org.uk

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Business Advice

ACAS

Offer free, confidential and impartial advice on all employment rights issues

Website: www.acas.org.uk
Telephone helpline: 08457 474747

Jobcentre Plus

Provides help and advice on jobs and training for people who can work and financial help for those who cannot

Website: www.jobcentreplus.gov.uk 

Business Link

Free business advice and support service

Website: www.businesslink.gov.uk
Telephone: 0845 600 9006

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Debt Advice

Directgov

The official UK government website for citizens

Website: www.direct.gov.uk 

Financial Services Authority

Impartial information from the Financial Services Authority

Website: www.moneyadviceservice.org.uk
Telephone helpline: 0300 500 5000

Citizens Advice

Provides information about the service and the location of Citizens Advice Bureaus in the area

Website: www.citizensadvice.org.uk 

Help working out your budget

Website: www.citizensadvice.org.uk/work-out-your-budget

Bankruptcy-Insolvency.co.uk – debt advice service

Freephone and online resource offering debt advice.

Website: www.bankruptcy-insolvency.co.uk
Telephone helpline: 0800 074 6918 

National Debt Line

Free debt advice and support for people with money worries and debt problems

Website: www.nationaldebtline.org
Telephone helpline: call 0800 808 4000 

Turn 2 us

An independent charity that helps people access the money available to them – through welfare benefits, grants and other help.

Website: www.turn2us.org.uk
Telephone helpline: 0808 802 2000 

Christians Against Poverty

Offers hope and a solution to anyone in debt through its unique, in-depth service

Website: www.capuk.org

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Families and Young People 

National Youth Agency

Website covering a range of issues affecting young people.

Website: www.nya.org.uk 

Parentline Plus

A charity that offers help and support through free and flexible services developed by parents for parents.

Website: www.parentlineplus.org.uk
Telephone : 0808 800 2222
Textphone: 0800 783 6783
Lines are open 24 hours a day, 7 days a week.
Email helpline: parentsupport@parentlineplus.org.uk 

Working Families

A charity that provides information and support to working parents and carers, including free legal advice on employment issues.

Website: www.workingfamilies.org.uk 

Low-Income Families' helpline

Telephone: 0800 013 0313
Lines are open from 11.00 am to 2.00 pm on Mondays and Fridays, from 10.00 am to 4.00 pm Tuesday to Thursday, and from 10.00 am to 2.00 pm on the first Saturday of each month. 

NHS Carers Direct

Free, confidential information and advice to help you as a carer

Email: carersdirect@nhschoices.nhs.uk
Website: www.nhs.uk/carersdirect
Telephone: 0808 802 0202
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines

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Training and Employment Advice

Torfaen Council Employment and Skills support

Torfaen Employability teams are on hand to offer you free employment advice and to help you:

  • Access training and employment opportunities (including self-employment advice)
  • To write a CV and apply for jobs online
  • Prepare and practice for interviews
  • Access Funding for training, clothing, travel, equipment & childcare*
  • Receive 1:1 specialist mentoring & intensive support to discuss and help remove barriers to employment
  • To improve physical & mental health through individual and group sessions
  • Raise your confidence, motivation and improve relationships
  • Access Specialist & rapid crisis support for financial hardship & urgent need

Click here to complete our Employability Support form.

*Subject to eligibility

Jobcentre Plus

Provides help and advice on jobs and training for people who can work and financial help for those who cannot

Website: www.jobcentreplus.gov.uk
Telephone (finding employment): 0845 6060 234

Education Maintenance Allowance

Provides information the education maintenance allowance

Website: www.studentfinancewales.co.uk
Email: EMAWales@slc.co.uk
Telephone: 0845 602 8845

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Wellbeing Advice

Relate

Offers advice, relationship counselling, sex therapy, workshops, mediation, consultations and support face-to-face, by phone and through their website.

Website: www.relate.org.uk
Telephone: 0300 100 1234 

Samaritans

Provide confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide

Website: www.samaritans.org
Telephone: 08457 90 90 90 

Victim support

Provides free and confidential support to victims of crime, their friends and families and anyone else effected.

Website: www.victimsupport.org.uk
Telephone support line: 0845 30 30 900 ;

NHS Carers Direct

Free, confidential information and advice to help you as a carer

Email: carersdirect@nhschoices.nhs.uk
Website: www.nhs.uk/carersdirect
Telephone: 0808 802 0202
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines 

NHS Live Well

Advice on healthy living

Website: www.nhs.uk/livewell 

Counselling Directory

A directory of Counsellors and organisations providing counselling services in the Local area.

Website: www.counselling-directory.org.uk 

Mind

Helps to support and inform people in the local community who experience mental health problems, or who may have relatives, carers or friends of someone who experiences emotional distress.

Website: www.torfaenmind.co.uk
Telephone: 01495 759272 (Drop -in Centre)

Last Modified: 24/06/2022
For more information contact:

Community Services Unit

Tel: 01495 766225

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