Benefits and Money Advice

Here you will find links to the advice services that are based in Torfaen or nationally that can provide support and advice:

Torfaen County Borough Council can accept no responsibility for the content, accuracy or quality of external websites.

Advice Services

UK Government Website

The official UK government website for citizens

Website: www.direct.gov.uk 

Financial Services Authority

Impartial information from the Financial Services Authority

Website: www.moneyadviceservice.org.uk
Telephone helpline: 0300 500 5000

Citizens Advice

Provides information about the service and the location of Citizens Advice Bureaus in the area

Website: www.citizensadvice.org.uk 

Entitled to

Free benefits calculator to work out your entitlement to benefits and tax credit

Website: www.entitledto.co.uk 

Torfaen County Borough Council

Provides a link to a web calculator which calculates benefit entitlement

Website: www.torfaen.gov.uk

Shelter Cymru

Provide housing advice, social services and advocacy work on behalf of homeless people

Website: www.sheltercymru.org.uk
Telephone: 0845 075 5005

Jobcentre Plus

Provides help and advice on jobs and training for people who can work and financial help for those who cannot

Website: www.jobcentreplus.gov.uk
Telephone (finding employment): 0845 6060 234

National Debt Line

Free debt advice and support for people with money worries and debt problems

Website: www.nationaldebtline.org
Telephone helpline: call 0800 808 4000

Turn 2 us

An independent charity that helps people access the money available to them – through welfare benefits, grants and other help.

Website: www.turn2us.org.uk
Telephone helpline: 0808 802 2000

Welsh Women's Aid

Confidential support and advice for anyone experiencing domestic violence or abuse, or anyone concerned about someone they know.

Website: www.welshwomensaid.org

Wales Domestic Abuse Helpline

Phone: 0808 80 10 800
Lines are open from 8.00 am to 2.00 pm, and from 8.00 pm to 2.00 am every day. 

Parentline Plus

A charity that offers help and support through free and flexible services developed by parents for parents.

Website: www.parentlineplus.org.uk
Phone : 0808 800 2222
Textphone: 0800 783 6783
Lines are open 24 hours a day, 7 days a week.
Email helpline: parentsupport@parentlineplus.org.uk

Working Families

A charity that provides information and support to working parents and carers, including free legal advice on employment issues.

Website: www.workingfamilies.org.uk

Low-Income Families' helpline

Telephone: 0800 013 0313
Lines are open from 11.00 am to 2.00 pm on Mondays and Fridays, from 10.00 am to 4.00 pm Tuesday to Thursday, and from 10.00 am to 2.00 pm on the first Saturday of each month.

Community Legal Service Direct

Service that provides free information, help and advice direct to the public on a range of issues. All advice is confidential and independent.

Phone: 0845 345 4 345 Lines are open from 9.00 am to 5.00 pm Monday to Friday. You can also listen to recorded messages about common legal problems 24 hours a day.
Website: www.clsdirect.uk 

Independent Age

Provide practical support and financial help to keep older people independent and out of poverty.

Website: www.independentage.org 

Firststop Advice

A free advice service for older people on housing and care issues

Website: www.firststopadvice.org.uk
Telephone: 0800 377 7070

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Benefits

UK Government website

The official UK government website for citizens

Website: www.direct.gov.uk 

Jobcentre Plus

Provides help and advice on jobs and training for people who can work and financial help for those who cannot

Website: www.jobcentreplus.gov.uk 
Telephone (to make a claim): 0800 055 6688 

Torfaen County Borough Council

Provides a link to a web calculator which calculates benefit entitlement

Website: www.torfaen.gov.uk 

Entitled to

Free benefits calculator to work out your entitlement to benefits and tax credit

Website: www.entitledto.co.uk

Citizens Advice

Provides information about the service and the location of Citizens Advice Bureaus in the area

Website: www.citizensadvice.org.uk

Turn 2 us

An independent charity that helps people access the money available to them – through welfare benefits, grants and other help.

Website: www.turn2us.org.uk
Telephone helpline: 0808 802 2000

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Business Advice

ACAS

Offer free, confidential and impartial advice on all employment rights issues

Website: www.acas.org.uk
Telephone helpline: 08457 474747

Jobcentre Plus

Provides help and advice on jobs and training for people who can work and financial help for those who cannot

Website: www.jobcentreplus.gov.uk 

Business Link

Free business advice and support service

Website: www.businesslink.gov.uk
Telephone: 0845 600 9006

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Debt Advice

Directgov

The official UK government website for citizens

Website: www.direct.gov.uk 

Financial Services Authority

Impartial information from the Financial Services Authority

Website: www.moneyadviceservice.org.uk
Telephone helpline: 0300 500 5000

Citizens Advice

Provides information about the service and the location of Citizens Advice Bureaus in the area

Website: www.citizensadvice.org.uk 

Help working out your budget

Website: www.citizensadvice.org.uk/work-out-your-budget

Bankruptcy-Insolvency.co.uk – debt advice service

Freephone and online resource offering debt advice.

Website: www.bankruptcy-insolvency.co.uk
Telephone helpline: 0800 074 6918 

National Debt Line

Free debt advice and support for people with money worries and debt problems

Website: www.nationaldebtline.co.uk
Telephone helpline: call 0800 808 4000 

Turn 2 us

An independent charity that helps people access the money available to them – through welfare benefits, grants and other help.

Website: www.turn2us.org.uk
Telephone helpline: 0808 802 2000 

Christians Against Poverty

Offers hope and a solution to anyone in debt through its unique, in-depth service

Website: www.capuk.org

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Energy Advice

Home Energy Efficiency Scheme (Wales)

Offers grants to fund a range of energy-efficiency measures for people who are eligible. You can also benefit from advice that suits your circumstances.

Website: www.heeswales.co.uk
Telephone helpline: 0800 316 2815 

Energy Saving Trust

A non-profit organisation that provides free impartial advice to help you save money and fight climate change by reducing carbon dioxide emissions from your home

Website: www.energysavingtrust.org.uk
Telephone: 0800 512 012

Consumer Focus

Statutory organisation campaigning for a fair deal for consumers.

Website: www.consumerfocus.org.uk p;

Winter Fuel Payments

An annual payment to help people aged 60 and over with the costs of keeping warm this winter.

Telephone helpline: 08459 151515 

Low Carbon Trust

Tackling climate change through highlighting the connection between buildings and the carbon emissions their use produces.

Website: www.lowcarbon.co.uk

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Families and Young People 

National Youth Agency

Website covering a range of issues affecting young people.

Website: www.youthinformation.com 

Parentline Plus

A charity that offers help and support through free and flexible services developed by parents for parents.

Website: www.parentlineplus.org.uk
Telephone : 0808 800 2222
Textphone: 0800 783 6783
Lines are open 24 hours a day, 7 days a week.
Email helpline: parentsupport@parentlineplus.org.uk 

Working Families

A charity that provides information and support to working parents and carers, including free legal advice on employment issues.

Website: www.workingfamilies.org.uk 

Low-Income Families' helpline

Telephone: 0800 013 0313
Lines are open from 11.00 am to 2.00 pm on Mondays and Fridays, from 10.00 am to 4.00 pm Tuesday to Thursday, and from 10.00 am to 2.00 pm on the first Saturday of each month. 

housemate.org.uk

They provide on-line information about housing and homelessness for young people.

Website: www.housemate.org.uk 

NHS Carers Direct

Free, confidential information and advice to help you as a carer

Email: carersdirect@nhschoices.nhs.uk
Website: www.nhs.uk/carersdirect
Telephone: 0808 802 0202
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines

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Housing

Bron Afon Community Housing

Bron Afon Community Housing Limited is the landlord set up specifically to own, manage and improve the homes previously owned by Torfaen County Borough Council.

Website: www.bronafon.org.uk
Telephone: 01633 620111 

Melin Homes Ltd

Melin Homes is a not-for-profit social landlord that aim to provide a wide range of housing solutions and high-quality services to people in housing need.

Website: www.melinhomes.co.uk
Telephone: 0800 9753 151 

Charter Housing

Charter Housing Association is a charitable Industrial and Provident Society and Registered Social Landlord.

Website: www.charterhousing.co.uk
Telephone: 01633 212375 

TVA

Torfaen Voluntary Service offer a free and confidential Tenancy Support service called TeSS.

Website: www.tvawales.org.uk
Telephone: 01495 756645 

Shelter Cymru

Provide housing advice, social services and advocacy work on behalf of homeless people

Website: www.sheltercymru.org.uk
Telephone: 0845 075 5005 

housemate.org.uk

Provide on-line information about housing and homelessness for young people.

Website: www.housemate.org.uk 

Winter Warmth Advice Line

Provides advice and support

Telephone: 0800 085 7000 

Firststop Advice

A free advice service for older people on housing and care issues

Website: www.firststopadvice.org.uk
Telephone: 0800 377 7070

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Training and Employment Advice

UK Government website

The official UK government website for citizens

Website: www.direct.gov.uk

Jobcentre Plus

Provides help and advice on jobs and training for people who can work and financial help for those who cannot

Website: www.jobcentreplus.gov.uk
Telephone (finding employment): 0845 6060 234 

Torfaen Training

Training provider operated by Torfaen County Borough Council which provides work based training for people aged 16 and over

Website: www.torfaen.gov.uk
Telephone: 01633 875929 

Torfaen Voluntary Alliance

Torfaen Voluntary Alliance support, promote, develop and represent voluntary and community groups in the county

Website: www.tvawales.org.uk
Telephone: 01495 756646 

Citizens Advice

Provides information about the service and the location of Citizens Advice Bureaus

Website: www.citizensadvice.org.uk  

Want2work

Advisers meet people on a voluntary basis in community venues (rather than Jobcentres) and provide advice and support to help people get back into work

Telephone: 07976 017355

Genesis Project

Assist individuals back to work and training through a series of measures tailor made to suit each Local Authority area.

Telephone: 01495 742112 

Bridges into Work

Provide free career guidance, advice and information as well as support with job searches, CV writing and personal presentation skills to help people succeed at interviews.

Telephone: 01633 647743 

Job Match

Help people with training and gaining new qualifications, as well as linking people with suitable job opportunities, and encouraging self-employment

Telephone: 0800 066 5452 

justjobs4students.co.uk

Provides part-time, seasonal and temporary jobs for college and university students.

Website: www.justjobs4students.co.uk 

Education Maintenance Allowance

Provides information the education maintenance allowance

Website: www.gov.uk/education-maintenance-allowance-ema
Email: EMAWales@slc.co.uk
Telephone: 0845 602 8845

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Wellbeing Advice

Relate

Offers advice, relationship counselling, sex therapy, workshops, mediation, consultations and support face-to-face, by phone and through their website.

Website: www.relate.org.uk
Telephone: 0300 100 1234 

Samaritans

Provide confidential non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide

Website: www.samaritans.org
Telephone: 08457 90 90 90 

Victim support

Provides free and confidential support to victims of crime, their friends and families and anyone else effected.

Website: www.victimsupport.org.uk
Telephone support line: 0845 30 30 900 ;

NHS Carers Direct

Free, confidential information and advice to help you as a carer

Email: carersdirect@nhschoices.nhs.uk
Website: www.nhs.uk/carersdirect
Telephone: 0808 802 0202
Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends. Calls are free from UK landlines 

NHS Live Well

Advice on healthy living

Website: www.nhs.uk/livewell 

Counselling Directory

A directory of Counsellors and organisations providing counselling services in the Local area.

Website: www.counselling-directory.org.uk 

Mind

Helps to support and inform people in the local community who experience mental health problems, or who may have relatives, carers or friends of someone who experiences emotional distress.

Website: www.torfaenmind.co.uk
Telephone: 01495 759272 (Drop -in Centre)

Last Modified: 21/01/2019
For more information contact:

Community Services Unit

Tel: 01495 766225

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