Frequently Asked Questions
Enrolments – Do I need to enrol before a course starts?
Yes. We have carefully reviewed each of our three Adult Community Learning Centre's capacity and have a limited number of places available for each course. We operate on a first-come, first-served basis. You can enrol by calling a member of the team on 01633 647647.
Payments – Can I pay using cash or cheque?
To protect our centre staff teams we need to avoid handling cash or cheques. Please enrol and pay by credit or debit card either by telephoning our centre staff on 01633 647647 or by visiting one of our centres in person.
Social Distancing – What measures are in place?
As well as reviewing our room capacities, each centre will have directional signage and floor markings in place to support the current 2 metre social distancing guidelines. This will include walking on the left down corridors, walkways and stairs, and a 'one person in, one person out' system for the toilets and lifts. Some areas won't be accessible.
Enhanced Cleaning – What measures are in place?
Before our centres open, they will all undergo a deep clean. Classrooms will undergo deep cleans between each class, ready for our next group of learners and tutors.
Hygiene – What measures are in place?
All visitors must sanitise their hands when they come into an Adult Community Learning Centre and regularly during their visit. Hand sanitiser stations have been positioned at key areas throughout the centres. Look out for them!
Arrival – What do I do when I arrive at a Centre?
Please arrive no more than five minutes before your class is due to start. If there is a queue when you arrive, please follow the social distancing rules while you're waiting. If you know the room your class is being held in, you should go directly to the classroom. Reception staff can direct you if you are unsure of the location of your classroom. We've installed glass screens at our reception desks to protect you and our staff.
Visitors – What signing in process is required?
To support the NHS Test and Trace service, we request all visitors provide a telephone number to enable easier contact should a confirmed case of Coronavirus (Covid-19) be identified. This will be a temporary record, which is kept securely for 21 days, before being destroyed. Learner attendance in centres will be recorded on course registers.
Departing – What do I do when my class has finished?
At the end of your class please follow the exit signage and leave the centre as quickly and safely as possible.
Classrooms – What will have changed?
Classrooms will be well ventilated, when possible. This may mean that doors and/or windows will be open, whilst still adhering to fire regulations. You may wish to wear additional layers to compensate for this. You may also find that the layout of classrooms has changed or that some items have been removed to create a bigger teaching space.
Shared Equipment – What's happening about learning resources and specialist equipment?
Please reduce the amount of contact you have with any shared equipment, whether this is learning resources or specialist equipment provided for your chosen course. Social distancing should be maintained at all times. We ask for your cooperation in making sure that your workstation and all shared equipment is wiped down. Disinfectant wipes will be available in each classroom so you can clean shared equipment before and after use. Please dispose of wipes in the bins provided.
Face Coverings – Do I need to wear one and will staff be wearing one?
We strongly encourage you and our staff to wear a face covering as our centres are enclosed public spaces and you will be coming into contact with people who you do not normally meet. We will update this advice regularly in line with government recommendations. Some people are exempt from wearing face coverings for health, age or equality reasons so please be respectful of this. Please be mindful that wearing a face covering may inhibit communication with people who rely on lip reading, facial expressions and clear sound. Please bring your own face covering with you.
Cafés or communal areas – Will these be open?
Our café and communal areas will temporarily be closed for the Autumn Term, therefore food and drinks will not be available to purchase whilst on site. We also request that you refrain from eating on site whilst you are with us. Drinking water will still be available from our water machines, however we request that you come with your own filled water bottle when attending.
Emergency Evacuation – What should you do in the event of an emergency?
Should the fire alarm sound, the normal evacuation procedure will be followed during which time there is no requirement to observe social distancing. Please note, we are required to undertake one emergency evacuation drill per term.
Feeling Unwell – What do I do?
If you or a member of your household are displaying any flu-like symptoms or symptoms of Coronavirus (Covid-19) or have tested positive for Coronavirus (Covid-19) in the last 10 days, please do not attend your course. If you become unwell after attending any of our centres, contact us immediately by calling 01633 647647.
Course interruption - What happens if changes in Welsh Government advice means that face-to-face classes cannot continue?
If Welsh Government advice means face-to-face classes cannot continue, classes will be moved to online provision, where possible. If a partial lockdown occurs and results in one or more Centres being closed, where appropriate, classes will be moved to online delivery or relocated to a Centre with capacity. Where this is the case, no refunds will be provided. If classes cannot continue online or from an alternative Centre, course fees will be transferred to your Individual Learner Credit account for use on a future course, alternatively, refunds can be made for the missed sessions.