Customer Care Centres

The customer care desks in Pontypool, Cwmbran and Blaenavon are closed until further notice.

The majority of things that can be done in our office can also be done online. Our online forms are available in the Report It / Request It / Apply For It area of the website.


The quickest and simplest way of making a payment is via our automated payment line on 0300 4560516 or you can make a payment online.

For general payment enquiries you can speak to an officer by calling 01495 762200.

Changes to Postal Service at Ty Blaen, New Inn

To enable us to continue to provide the best service that we can whilst the building is closed, please send all correspondence to Ty Blaen electronically. Please send electronic mail to

If this is not possible, please do not post anything to Ty Blaen -  please post it to the Civic Centre, Pontypool, NP4 6YB instead.