Customer Care Centres

The customer care desks in Pontypool, Cwmbran and Blaenavon are open for pre-booked appointments only.

You can book an appointment to visit a Customer Centre here.

The majority of things that can be done in our office can also be done online. Our online forms are available in the Report It / Request It / Apply For It area of the website.


The cash offices in Pontypool, Blaenavon and Cwmbran are open to allow residents to make payments to us who are unable to do so via the telephone or website.

The opening hours are:

Pontypool Civic Centre

  • Monday - 9:00am - 1:00pm and 1:30pm -  4:30pm
  • Wednesday  -  9:00am - 1:00pm and 1:30pm -  4:30pm

Blaenavon Medical Centre

  • Tuesday  -  9:00am - 1:00pm and 1:30pm - 4:30pm

Cwmbran Library

  • Thursday - 9:00am - 1:00pm and 1:30pm -  4:30pm
  • Friday  -  9:00am - 1:00pm and 1:30pm -  4:30pm

The quickest and simplest way of making a payment is via our automated payment line on 0300 4560516 or you can make a payment online.

For general payment enquiries you can speak to an officer by calling 01495 762200.

Changes to Postal Service at Ty Blaen, New Inn

To enable us to continue to provide the best service that we can whilst the building is closed, please send all correspondence to Ty Blaen electronically. Please send electronic mail to

If this is not possible, please do not post anything to Ty Blaen -  please post it to the Civic Centre, Pontypool, NP4 6YB instead.