Paying Your Council Tax / Rent

If you are having difficulty paying your Council Tax please contact us. We can look at your potential entitlement to Council Tax Reduction (or Free School Meals if you have children) if you are on a low income or social security benefits such as Universal Credit. We may be able to spread your instalments over twelve months to reduce your monthly payment or defer your initial instalments to make it easier for you to pay at a later date.

If you need to make a new claim for help with your rent please claim Universal Credit. If you receive Housing Benefit or Universal Credit and have rent arrears or an ongoing shortfall in your rent the Council administers discretionary housing payments to help you manage your housing costs.

We will work with you to ensure that all Information about financial support to help you during this exceptional period is made available. This is a very difficult and stressful time for everyone and we will ensure we help where we can. Where you are able to pay please pay, the Council is reliant on the revenue received from Council Tax to pay towards the services that we provide.


The quickest and simplest way of making a payment is via our automated payment line on 0300 4560516 or you can make a payment online.

We have re-opened our cash offices to allow residents to make payments to us who are unable to do so via the telephone or website.

Our new hours are:

Pontypool Civic Centre

  • Monday - 9:00am - 1:00pm and 1:30pm -  4:30pm
  • Wednesday  -  9:00am - 1:00pm and 1:30pm -  4:30pm

Blaenavon Medical Centre

  • Tuesday  -  9:00am - 1:00pm and 1:30pm - 4:30pm

Cwmbran Library

  • Thursday - 9:00am - 1:00pm and 1:30pm -  4:30pm
  • Friday  -  9:00am - 1:00pm and 1:30pm -  4:30pm

For general payment enquiries you can speak to an officer by calling 01495 762200.