Gwent Contact Tracing Service

To keep track of Coronavirus in Wales, on Monday 1 June, in response to the Welsh Government’s Test, Trace, Protect strategy, partners including Public Health Wales, Aneurin Bevan University Health Board and the five Local Authorities in Gwent began working together to develop the Gwent Contact Tracing Service.

What is contact tracing?

Contact tracing is a tried and tested way of limiting the spread of COVID-19 in the community. 

People who test positive will be phoned by the Contact Tracing Service and asked to share details of people they have been in close contact with, for example at home or at work.

These ‘contacts’ will then be followed up and given advice on what they should do. Depending on the situation, this might include:

  • Isolating at home for 10 days
  • Daily follow-up phone calls to people in order to check for symptoms
  • Having a test for COVID-19 if they develop symptoms
  • Specific advice and guidance for vulnerable people
  • Reinforcing advice on hygiene and social distancing at home and in the community

Why are we contact tracing?

Contact tracing allows us to find out quickly who has the virus and who is at risk of having caught it so they can self-isolate and prevent spreading it to others.  This will reduce the spread of the virus in the community, and is an important part of being able to ease the Government lockdown measures.

What we will be asking people to do

Know the symptoms of coronavirus. Recent onset of one or more of the following:

  • A new continuous cough
  • High temperature
  • Loss of or change to sense of smell or taste

If you develop symptoms, self-isolate immediately for 7 days. Anyone else in your household, if they remain well, must isolate for 10 days.

Get a test on the first day you experience symptoms, as follows:

  • Critical workers (and their household members / immediate contacts)
    • Follow your employer’s sickness policy
    • Book a test on the first day you experience symptoms by e-mailing: They should include their name, date of birth, first line of address, mobile number and details of their employer in the email
    • Employers can continue to make a referral on behalf of their employees
  • Members of the public
    • Apply for a test online:
    • Alternatively, you can apply for a test by calling the free number 119 between the hours of 7am to 11pm.  People with hearing or speech difficulties can call 18001 119.

If your test is negative, you and your household can stop isolating.

If your test is positive, you will be contacted directly by a trained advisor from the Gwent Contact Tracing Service. To make this a success we will be asking people to:

  • Answer your phone when you receive this call, which may come from a withheld number
  • Provide all information possible about who you have recently been in contact with. All information given is confidential and will be held securely. It won’t be shared with your employers or any of your contacts
  • Follow the self-isolation and infection control advice given by the advisor
  • Let your identified ‘close contacts’ know they will receive a call from the Gwent Contact Tracing Service

Everybody who is tested at Rodney Parade will be provided with an information leaflet explaining the contact tracing process.

Other important actions to prevent the spread of COVID-19

Testing and contact tracing are only one way of preventing the spread of the virus. It is vitally important that everyone continues to do these other things to prevent catching and spreading coronavirus:

  • Always stay at least 2 metres apart from people you don’t live with (unless you are providing care and wearing appropriate PPE). This also applies in the workplace e.g. breaks, meetings and travel to / from work.
  • Catch your cough or sneeze into tissues, dispose of them and clean your hands as soon as possible
  • Wash your hands regularly for at least 20 seconds with soap and water, or use hand sanitiser
  • Regularly disinfect surfaces and objects in your home and workplace
  • Self-isolate immediately if you or a member of your household have COVID-19 symptoms, and follow advice:

For more information please visit the Public Health Wales website.

We will issue further updates, as appropriate, as the service develops in Gwent.

For further information email:

Last Modified: 10/12/2020 Back to top