Hearing Impaired Service

The Hearing Impaired (HI) Service is an educational service hosted by Torfaen and based in Cwmbran, but covers the five local authorities of Torfaen, Monmouthshire, Newport, Blaenau Gwent and Caerphilly.

The aim of the Service is to assist all children and young people, with an identified hearing loss, to achieve their maximum potential and to acquire the necessary skills for life.

The Service provides advice to schools on communication skills, language development and the management of hearing impaired children, as well as guidance and support to families of children with a hearing impairment.

The vast majority of children are referred to the service by Health, however, the Service also take referrals from schools if they have any concerns regarding a pupil’s hearing.

After referral, a member of their advisory team will offer a home visit to parents and then go into the school to see the pupil and decide on appropriate support. This may take the form of monitoring or support sessions working either in class or on a withdrawal basis. If the child is pre-school the visit and support will be in the family home.

Where appropriate, the HI Service also provides radio aids and can also provide sound field amplification systems. Advice and support is given to staff and contact with parents occurs as and when is necessary.

Contact Details:

Sensory & Communication Support Service
Brecon House
William Brown Close
Llantarnam Business Park
NP44 3AB

Tel: 01633 648888
Email: his@torfaen.gov.uk

Sensory and Communication Support Service


The service comprises of the Vision Impairment Service, Hearing Impaired Service and the Communication Intervention Team, and is hosted by Torfaen County Borough Council.  It comprises specialist advisory teams for children whom are deaf, vision impaired, have a communication and interaction difficulty or who may have a multisensory impairment. The service provides its support to the five local authorities in the South East Wales Consortium through a Service Level Agreement with the Local Education Authorities.

Roger Thurlbeck, Head of Sensory and Communication Support Services took up his new post in September 2015.


Last Modified: 05/12/2018
For more information contact:

Inclusion Service

Tel: 01633 648888

Back to top