Torfaen Housing Services monitors performance regularly so that we can identify areas of our service that need improvement. We will publish the details of the number and type of complaints, compliments and suggestions we receive, along with the improvements made as a result.
We will publish this information on this page, which will be updated every three months. The information will also feature in ‘Tenants News|’ and will be displayed at our District Housing Offices.
We welcome any feedback or comments you may have. You can write to the Acting Customer Care Officer, Service Improvement Team, Social Care and Housing Services, Level 1, Civic Centre, Pontypool, NP4 6YB. Alternatively, you can email us at housing.services@torfaen.gov.uk|
Service Improvement Team Tel: 01495 766031
Email: Housing Services|