How to complain about the Housing Service

Torfaen Housing Services is committed to providing high quality services. However we recognise that despite our best efforts things can sometimes go wrong. We want to know what these are so we can examine the problem, correct mistakes where we are at fault and most importantly learn from our mistakes to avoid repeating them in the future.

We have a simple, easy to use complaints procedure designed to address your complaints quickly and effectively. Details can be found in our leaflet 'How We Deal with Complaints|'