Complaining about your social care services
If you are unhappy about the social care services you are receiving, you have a right to complain.
We aim for high standards but sometimes things do go wrong. We will only be able to help you and try to put things right if you tell us you are unhappy.
Don’t be afraid to complain. We welcome your comments, both positive and negative, because they may help us to improve our services for everyone.
The complaints process has three distinct stages. You may make your initial complaint at either Stage 1 or Stage 2.
If you are not satisfied, you then may ask the Independent Complaints Secretariat to look at your complaint or move it straight to the Public Services Ombudsman for Wales.
More information about the complaints process is available in two leaflets:
To contact our complaints officer:
Telephone: 01633 648511
Text: 07797 806542
Fax: 01633 648794
Minicom: 01633 628919
Email: socialservices.complaints@torfaen.gov.uk|
Or alternatively, you can write to the Complaints Officer, Torfaen Social Care and Housing Services, County Hall, Cwmbran NP44 2WN.
Remember it is your right to complain if you are not happy with the quality of the services you receive and it is our duty to look into your complaint and try to resolve it.
Let’s work together to get things right.