Customer Complaints
To improve our Customer Service to you, we feel it necessary to publish the complaints we receive. We are happy to say that these are few and far between.
Incident / Complaint 1 - May 2008
A complaint was made in relation to a learner's placement coming to an end with no possible opportunity of full time employment at the company
Resolution
Torfaen Training explained that the nature of work undertaken did not cover recruitment into full time employment although we always look for work placements with likely career progression. All outstanding issues with the actual learner's circumstances were referred to Careers Wales Gwent for resolution
The complaint was resolved to the satisfaction of both parties.
Incident / Complaint 2 - April 2008
A complaint from a family member regarding a learner being dismissed from work placement
Resolution
The learner's Careers Officer was involved and it was decided that the learner would benefit from the Gateway programme offered by Careers Wales Gwent to help him with his time keeping skills and maturity in the workplace.
The complaint was resolved to the satisfaction of all parties.
Incident/Complaint 3 - October 2008
A complaint from an employer via email that the learner sickness procedure was not included in Torfaen Training's employer handbook.
Resolution
This has been taken on board and will be included in the next print of the employer handbook.