Who do I complain to?
This is stage one of the Complaints Procedure. Each department has a Complaints Officer.
Please write to or phone the relevant complaints officer with details of your complaint. Alternatively download a complaint form| and either send, fax or e-mail it to us. Alternatively complete our online complaint form|.
If you are not sure who to speak to please contact Call Torfaen on 01495 762200. They will put you in touch with the right department.
The Complaints Officer will look into your complaint and reply within ten working days. If they cannot reply within this time they will keep you informed of their progress.
Please note that if your complaint is about certain areas of our social services, education or personnel service there are some procedures that you and we must follow by law. The Complaints Officer will tell you about these procedures.
If you wish to make a complaint regarding street lighting, please address
your concerns to Mrs Christina Harrhy, Chief Officer Neighbourhood Services, Panteg Way, New Inn, NP4 0LS or email linda.ash@torfaen.gov.uk|. This will be reviewed through the street light appeals process. Please ensure you provide a full explanation as to why you wish to appeal.