We hope that the appropriate department will settle your complaint, but if you are not happy with the reply you receive, you can ask for your complaint to be escalated to stage 2, advising the reasons why you remain dissatisfied. Please contact Mr Kevin Morgan, Business Manager, Torfaen County Borough Council, Civic Centre, Pontypool, NP4 6YB. Telephone 01495 742156 or email kevin.morgan@torfaen.gov.uk| who will review your case and provide you with a reply within 28 working days.
If your complaint is regarding street lighting and you remain dissatisfied after the appeal decision, the next and final stage of this process is to make a formal complaint. Please contact the Corporate Complaints Officer, Civic Centre, Pontypool, NP4 6YB. Telephone 01495 742164 or email caron.davies@torfaen.gov.uk| who will review your case and provide you with a reply within 28 working days.
Corporate Complaints Tel: 01495 766072