Complaints Officers
Resources
Finance, Council Tax, Housing Benefit, ICT, Legal, Human Resources, Asset Management, Customer Care, Procurement and Gwent Records
Contact: Caron Davies on 01495 742164 or email
caron.davies@torfaen.gov.uk|
Planning & Public Protection
Planning, Enforcement, Trading Standards, Environmental Health, Licensing and Animal Pest Control Service.
Contact: Rosie Seabourne on 01633 767625 or email rosie.seabourne@torfaen.gov.uk|
Neighbourhood Services
Waste Management, Streetscene, Transportation, Traffic Management, Engineering Consultancy, Strategic Regeneration, Countryside, Economic Development, Events & Marketing, Property Maintenance, Property Construction, Highway Maintenance, Fleet Management, Highway Development Control, Primary Schools Catering, County Hall & Civic Centre Catering, Civic Cleaning, Leisure Centres, Libraries, Arts & Culture, Strategic Cemeteries, Strategic Parks & Opens Spaces, Allotments
Contact: Sara Weare on 01495 766708 or email sara.weare@torfaen.gov.uk|
Children & Young People
Schools and services for children below school age
Contact: Hayley Lewis 01633 647341 or email hayley.lewis@torfaen.gov.uk|
Social Care
Support for children, families and the elderly, respite care, community care and Disabled Facility Grants
Contact: Mark Saunders on 01633 648598 or email mark.saunders@torfaen.gov.uk|
Contact: Trudy Walters on 01633 648511 or email
trudy.walters@torfaen.gov.uk|
Housing
Homelessness, Homeseeker, housing renewals, strategies and grants.
Contact: Trudy Walters on 01633 648511 or email trudy.walters@torfaen.gov.uk|
For complaints about tenancies, repairs or rents please contact your housing association.
Contact Bron Afon Community Housing on 01633 620 111 or email enquiries@bronafon.org.uk|
Strategic Services
Services linked to the Corporate function
Contact: Alyson Mountjoy on 01495 766082 or email alyson.mountjoy@torfaen.gov.uk|
Community Services Unit
Community Safety, Equalities and Social Justice, Communities First, Youth and Play Services, Sports Development, Health Social Care and Wellbeing and Healthy Living.
Contact: Karen Kerslake by email karen.kerslake@torfaen.gov.uk|
All written complaints should be addressed the relevant Complaints Officer at:
Torfaen County Borough Council
Civic Centre
Pontypool
Torfaen
NP4 6YB