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Complaints Officers

Resources

Finance, Council Tax, Housing Benefit, ICT, Legal, Human Resources, Asset Management, Customer Care, Procurement and Gwent Records

 

Contact: Caron Davies on 01495 742164 or email

caron.davies@torfaen.gov.uk|

 

 

Planning & Public Protection

Planning, Enforcement, Trading Standards, Environmental Health, Licensing and Animal Pest Control Service.

 

Contact: Rosie Seabourne on 01633 767625 or email rosie.seabourne@torfaen.gov.uk|

 

 

Neighbourhood Services 

Waste Management, Streetscene, Transportation, Traffic Management, Engineering Consultancy, Strategic Regeneration, Countryside, Economic Development, Events & Marketing, Property Maintenance, Property Construction, Highway Maintenance, Fleet Management, Highway Development Control, Primary Schools Catering, County Hall & Civic Centre Catering, Civic Cleaning, Leisure Centres, Libraries, Arts & Culture, Strategic Cemeteries, Strategic Parks & Opens Spaces, Allotments

 

Contact: Sara Weare on 01495 766708 or email sara.weare@torfaen.gov.uk|

 

 

Children & Young People 

Schools and services for children below school age

 

Contact: Hayley Lewis 01633 647341 or email hayley.lewis@torfaen.gov.uk|  

 

 

Social Care 

Support for children, families and the elderly, respite care, community care and Disabled Facility Grants

 

Contact: Mark Saunders on 01633 648598 or email mark.saunders@torfaen.gov.uk|

 

Contact: Trudy Walters on 01633 648511 or email

trudy.walters@torfaen.gov.uk|

 

 

Housing 

Homelessness, Homeseeker, housing renewals, strategies and grants.

 

Contact: Trudy Walters on 01633 648511 or email trudy.walters@torfaen.gov.uk|

 

For complaints about tenancies, repairs or rents please contact your housing association.

 

Contact Bron Afon Community Housing on 01633 620 111 or email enquiries@bronafon.org.uk| 

   

 

Strategic Services

Services linked to the Corporate function

 

Contact: Alyson Mountjoy on 01495 766082 or email alyson.mountjoy@torfaen.gov.uk|

 

 

Community Services Unit

Community Safety, Equalities and Social Justice, Communities First, Youth and Play Services, Sports Development, Health Social Care and Wellbeing and Healthy Living.

 

Contact: Karen Kerslake by email karen.kerslake@torfaen.gov.uk|

 

All written complaints should be addressed the relevant Complaints Officer at:

 

Torfaen County Borough Council
Civic Centre
Pontypool
Torfaen
NP4 6YB

 

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Contact Us

Corporate Complaints
Tel: 01495 762200

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