Complaints Officers
Resources
Finance, Council Tax, Housing Benefit, ICT, Legal, Human Resources, Asset Management, Customer Care, Procurement and Gwent Records
Contact: Colin Wilmott on 01495 742019 or email colin.willmott@torfaen.gov.uk|
Planning & Public Protection
Planning, Enforcement, Trading Standards, Tourism, Environmental Health, Road Safety/Highway Engineering, Regeneration, Housing Grants, Licensing and Right to Buy
Contact: Liann Skellet on 01495 766368 or email liann.skellet@torfaen.gov.uk|
Operational Services
Housing/Property Maintenance, Greening & Cleaning, Street Cleaning/Lighting, Highway/Grounds Maintenance, Road Safety, Highway Engineering, Refuse Collection, Waste Disposal, Catering, Cleaning and Property and Engineering
Contact: Sara Weare on 01495 766708 or email sara.weare@torfaen.gov.uk|
Children & Young People
Schools, youth services, services for children below school age
Contact: Jackie Watkins on 01633 648647 or email jackie.watkins@torfaen.gov.uk|
Social Care
Support for children, families and the elderly, respite care, community care and Disabled Facility Grants
Contact: Mark Saunders on 01633 648598 or email mark.saunders@torfaen.gov.uk|
Contact: Trudy Walters on 01633 648511 or email
trudy.walters@torfaen.gov.uk|
Housing
Letting Council houses, rent and Housing Grants
Contact: Mandie Adams on 01495 766031 or email mandie.adams@torfaen.gov.uk|
For details of how to complain about a service you have received from the Housing Services Department visit the A-Z of Services.
Regeneration
Parks, playing fields, community halls, leisure centres, museums, libraries
Contact: Caroline Genever-Jones on 01495 766074 or email caroline.genever-jones@torfaen.gov.uk|
Corporate
Services linked to the Corporate function and Community Safety
Contact: Democratic Services on 01495 766262 or email richard.gwinnell@torfaen.gov.uk|
All written complaints should be addressed the relevant Complaints Officer at:
Torfaen County Borough Council
Civic Centre
Pontypool
Torfaen
NP4 6YB