Following the launch of a new online reporting service on the Torfaen Council website ‘I want to...” in July, the service has now been expanded.
The service allows you to report a faulty streetlight, let us know if someone has been illegally fly tipping, report a pot hole, request a new bin / black box or let us know about a missed bin / box collection.
Now this service offers extra features to help you keep up to date with Council tax payments, refunds, copies of bills or changes of address. You can also apply for a permit for a van. Since July hundreds of residents have submitted complaints and requests in this way. The service is simple to use. If, for example, you want to report a missed bin, all you have to do is go to the homepage| and click on ‘I want to…report a missed bin’, provide a few details and click submit.
We will also send you an instant email or text message with a unique reference number if you request it so you can check the progress of your enquiry. Matthew Ryder from Old Cwmbran who has used this service said “I noticed one evening that one of my street lights was out. I had heard about the new council service and decided to give it a try as the offices were closed. I found the process straightforward and got a receipt sent to my mobile straight away. I would not hesitate to
use this service for other problems”
The services are available over the internet 24 hours a day, the forms speed up the process in which your enquiry is dealt with. Your information is passed straight into our system. If you do not have Internet access at home, you can log onto the Internet for free in all libraries to anyone with a library card.
Why not give it a try?