What to do when a service user dies

Please contact our Customer Care team on 01495 762200 when you feel able to do so.

An advisor will take some details from you and will inform the appropriate departments on your behalf. If the deceased person uses social services, the advisor will ask you for additional information:

• The name of the social worker or social work team if known e.g. personal care team, care management team
• Details of any packages of care that were being received, such as meals on wheels, day activities, personal care
• Whether any specialist equipment e.g. a wheelchair or hoist, needs to be returned (alternatively, you can arrange this yourself by phoning 01633 648741 or 01633 648484)

Short courses are available to carers when the person they care for dies. For more information please contact Torfaen Carers’ Centre on 01495 753838.