What to do when a carer dies
A carer is someone who provides unpaid care for a friend, relative or loved one because they are ill, older or disabled.
When a carer dies, the person they care for may need additional support from social services. Sometimes, the person may not be known to social services at all and so a referral must first be made.
If the cared for person is known to social services, please contact Torfaen Customer Care and let someone know that the carer has died.
An advisor will pass this information to the person’s social worker or social work team. Alternatively, if you know the name and telephone number of the social worker, you can call him/her yourself.
The social worker will then arrange a review of the care package that the person is receiving.
If the cared for person is not known to social services, you will need to make a referral, again by contacting Customer Care.
A referral is the word we use to describe the initial contact with someone who is not known to social services but who may need our help and assistance.
When a referral is made, we will arrange for the person‘s needs to be assessed to see if they are eligible for specific services.
Services may include personal care, day activities, meals on wheels, respite care and occupational therapy equipment, although this depends on individual circumstances.
Torfaen Social Care and Housing Services charges for personal care and day care services; these charges are based on the service user’s ability to pay (for more information about charging, read our leaflet Fair and Square|).