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Consumer Direct

English version of the Consumer Direct Logo

 

 

Consumer Direct provides a telephone and online consumer advice service, which is supported by local authorities in Wales, and funded by the Office of Fair Trading.

 

Consumer Direct provides clear, practical advice to help consumers resolve problems and disagreements with suppliers of goods and services. Consumer Direct can advise on issues such as faulty goods, poor workmanship and substandard services. You should also contact Consumer Direct to report dishonest trading and scams.

 

Consumer Direct works in partnership with Local Authority Trading Standards Services by providing first level advice and information on a wide range of consumer problems. Only complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.

 

You can contact Consumer Direct via telephone on 08454 04 05 06 (English) or 08454 04 05 05 (Welsh) or via the Consumer Direct| website.

 

 

Welsh version of the Consumer Direct Logo