Where can I get more advice?
If you want to know more about Housing Benefit and Council Tax Benefit and how it affects you, either email us at revs&bens@torfaen.gov.uk| or phone the Customer Care Team on 01495 766430 or 01495 766349. Or you can call in at either of the following.
Pontypool Customer Care Centre
Civic Centre
Pontypool
NP4 6YB
Cwmbran Customer Care Centre
1-2 General Rees Square
Cwmbran
NP44 7NX
Trevethin Customer Care Centre
Church Avenue
Trevethin
Pontypool
NP4 8DH
Opening times are available in the Customer Care Centres| area of the website.
We also have a Minicom for those who are deaf or hard of hearing. The number is 01495 767871.
Visiting Service
If you have difficulty getting into one of our offices we can arrange for a Benefit Visiting Officer to visit you in your home to assist you with your Council Tax Benefit claim. Please contact Torfaen Customer Care Team to do this.
Independent advice
We are always happy to help if you need advice. However, you can get independent advice from the following places.
Pontypool Citizens Advice Bureau
Castle Mews
George Street
Pontypool
Tel: 01495 757421
Torfaen Citizens Advice Bureau
21 Caradoc Street
Cwmbran
Tel: 01633 482464
Trosnant People's Centre Ltd.
Trosnant House
Trosnant Street
Pontypool
Tel: 01495 764835
Newport Immigration Advice Centre
3 Corporation Road
Newport
NP19 0AJ
Tel: 01633 252825